Medical Front Office - Patient Service Specialist

Kessler Institute for Rehabilitation - West (West...; Kennebunk (ME); On-site; Full time

Job summary

Kessler Institute for Rehabilitation is seeking a full-time Patient Service Specialist in Kennebunk, ME. In this role, you will be the first point of contact for patients, managing appointments and ensuring a seamless experience. With comprehensive benefits, mentorship, and a team-oriented environment, this position is designed for individuals who prioritize patient care and administrative efficiency.

Benefits

Generous PTO

Comprehensive medical/RX, health, vision, and dental plans

Company-matching 401(k) retirement plan

Life and disability protection

Qualifications

• Minimum qualifications include a high school diploma/GED.
• 1 year of front desk experience required.
• Experience with insurance verification is necessary.

Responsibilities

• Greet and register patients, providing information about their visit.
• Schedule appointments in person and over the phone.
• Manage patient co-pays and conduct insurance verifications.

Skills

Insurance Verification

Front Desk Experience

Education

High School Diploma/GED

Job description

Overview

Position:Patient Service Specialist

Location: Kennebunk, ME

Type of Employment: Fulltime

Schedule: Weekdays - 40 hours/wk (2 nights until 7pm)

Compensation: Starting at $18/hour (Pending experience)

When patients enter our outpatient physical therapy center in Kennebunk, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma/GED required
• Insurance Verification Experience
• 1 Year of Front Desk Experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans