Medical Front Office - Patient Service Specialist

Talentify; Kansas City (MO); On-site; USD 51,577,000 - 57,308,000; Full time

Benefits offered by this job

Mentorship & orientation

PTO

Medical, vision, dental

Company-matching 401(k)

Job summary

Talentify is seeking a Patient Service Specialist to join our outpatient physical therapy centers. You will staff the front desk, greet patients, schedule visits, collect co-pays, and coordinate with insurers and external partners to ensure smooth operations.

The role offers full-time hours, weekday schedule (Mon–Fri 8am–5pm), and a comprehensive benefits package including PTO, health/dental/vision coverage, and a company-matched 401(k).

Qualifications

• High School Diploma or GED required.
• 1 year front desk experience preferred.
• Healthcare experience preferred.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and next appointment as they check out.
• Schedule patient appointments in person and via phone.
• Maintain regular communication with related offices and teams including attorneys, insurers, and translation services; coordinate with leaders and business development.
• Collect co-pays, obtain payer approvals, and perform insurance authorizations and verifications.

Skills

Front desk experience

Healthcare experience

Education

High School Diploma or GED

Job description

Overview

Position: Patient Service Specialist

Location: 8516 NW Prairie View Rd, Ste. GG-274, Kansas City, MO 64153

Type of Employment: Full-time

Schedule: Weekdays, Monday through Friday 8am-5pm

Compensation: $18.00 - $20.00/hour

When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum

• High School Diploma or GED

Preferred

• 1 Year Front Desk experience
• Healthcare experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans