Medical Front Office - Patient Service Specialist

Select Medical; Hilliard (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Patient Service Specialist, where you will play a crucial role in ensuring patients have an exceptional experience from the moment they arrive. This dynamic position involves managing patient interactions, scheduling appointments, and facilitating communication with various stakeholders. Enjoy a supportive work environment with mentorship programs and generous PTO. Your contributions will directly impact patient care and satisfaction, making this an exciting opportunity for those passionate about healthcare and customer service.

Benefits

Comprehensive medical/RX plan

Health, vision, and dental plans

Generous PTO

Company-matching 401(k)

Life and disability protection

Qualifications

• Must have a High School Diploma or GED.
• Experience in insurance verification and healthcare is preferred.

Responsibilities

• Greet and register patients, providing information about their visit.
• Schedule patient appointments in person and via phone.
• Collect co-pays and manage insurance verifications.

Skills

Insurance Verification

Customer Service

Communication Skills

Education

High School Diploma or GED

Job description

Overview

Position: Medical Front Office - Patient Service Specialist

Location: Hilliard, OH

Type of Employment:Full-time

Schedule: Monday/Wednesday (8am-6pm), Tuesday (9am-4pm), Thursday (8am-2pm), Friday (7am-4pm)

Compensation:Starting at $16/hr pending experience

When patients enter our outpatient physical therapy center in Hilliard, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED

Preferred:

• Insurance Verification Experience
• Healthcare experience

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.