Medical Front Office - Patient Service Specialist

Kessler Institute for Rehabilitation - Kessler...; Hallowell (ME); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading healthcare provider in Hallowell seeks a Patient Service Specialist to enhance the patient experience at their outpatient physical therapy center. This role combines patient interaction and administrative duties, ensuring smooth operations while delivering exceptional care. Starting pay is competitive, and the environment fosters growth and teamwork.

Qualifications

• High school diploma or GED required.

Responsibilities

• Greet and register patients, manage appointment scheduling.
• Collect co-pays, manage insurance approvals, and authorizations.

Skills

Communication

Customer service

Multitasking

Education

High School Diploma/GED

Job description

Overview

Position: Patient Service Specialist

Location: Hallowell, ME

Type of Employment: PRN/Per diem

Schedule: Weekdays - Varies

Compensation: Starting at $17/hour (Pending experience)

When patients enter our outpatient physical therapy center in Hallowell, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Maintain regular communication with parties such as attorney offices, insurance companies, and translation companies, market operational leaders, and the business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma/GED required

Additional Information

Equal Opportunity Employer including Disabled/Veterans