Medical Front Office - Patient Service Specialist

SSM Health; Fort Washington (PA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare provider in Fort Washington is seeking a Medical Front Office - Patient Service Specialist. This role involves managing patient interactions and supporting the business side of the outpatient physical therapy center. The ideal candidate will have strong communication skills and a background in customer service, ensuring patients have a positive experience from the moment they arrive. Join a team that values mentorship, work-life balance, and comprehensive health benefits.

Benefits

Generous PTO

Comprehensive medical/RX, health, vision, and dental plans

Company-matching 401(k) retirement plans

Life and disability protection

Qualifications

• 1 year of front desk experience required.

Responsibilities

• Greet and register patients, providing information about their visit.
• Schedule patient appointments in person and via phone.
• Collect co-pays and manage insurance verifications.

Skills

Communication

Customer Service

Education

High School Diploma

Job description

Overview

Position: Medical Front Office - Patient Service Specialist

Location: 1244 Fort Washington Ave, Ste M1, Fort Washington, PA 19034

Type of Employment:Full-time

Schedule: Weekdays (Hours Vary)

Compensation: $17-$18/hour - based on experience

When patients enter our outpatient physical therapy center in Fort Washington, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED
• 1 Year of Front Desk Experience

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.