Medical Front Office Ortho Spine & Trauma

Cedar Park Regional Medical Center; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Cedar Park Regional Medical Center in Austin, TX is seeking a friendly front desk clerk to join the Ortho Spine & Ortho Trauma clinic. You will greet patients, check them in and out, and help maintain a smooth clinic flow during the day shift.

This role requires verifying insurance, scheduling appointments, collecting co-pays, and supporting daily opening and closing procedures to ensure accurate billing and a positive patient experience. The schedule is Monday through Friday from 8:00 a.m.

Qualifications

• High School diploma or equivalent required or 1 year of applicable experience in a medical setting.
• Strong customer service and communication skills.
• Familiarity with insurance verification and scheduling processes is preferred.

Responsibilities

• Manage patient check-in and check-out workflows to deliver a welcoming, efficient front-desk experience and maintain steady clinic flow.
• Verify insurance coverage and benefits prior to appointments to ensure accurate billing and prevent care delays.
• Schedule patient appointments and manage follow-up care to support continuity of care and maintain optimal provider schedules.
• Collect co-payments, deductibles and self-pay balances at the time of service to maintain practice revenue integrity.
• Execute daily clinic opening and closing procedures to maintain administrative readiness, secure patient records and prepare the facility for patient care.

Skills

Customer service

Medical office terminology

Verbal communication

Insurance verification

Education

High School diploma or equivalent

Tools

EMR software

Job description

Your future role at a glance

Location: Austin, TX

Facility: North Lamar Building

Department/Specialty: Ortho Spine & Ortho Trauma

Schedule: Day Shift l Monday - Friday 8:00a - 5:00p

How you’ll make an impact in this role

• Manage patient check-in and check-out workflows to deliver a welcoming, efficient front-desk experience and maintain steady clinic flow.

• Verify insurance coverage and benefits eligibility prior to appointments to ensure accurate billing and prevent care delays.

• Schedule patient appointments and manage follow-up care to support continuity of care and maintain optimal provider schedules.

• Collect co-payments, deductibles and self-pay balances at the time of service to maintain practice revenue integrity.

• Execute daily clinic opening and closing procedures to maintain administrative readiness, secure patient records and prepare the facility for patient care.

What minimum requirements you’ll need

Licensure / Certification / Registration

• Required Credential(s):
  • None Required.

Education

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. *Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

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