Medical Front Office Ortho Spine & Trauma

Ascension; Austin (TX); On-site; USD 37,000 - 46,000; Full time

Job summary

Ascension in Austin, TX is seeking a Front Desk / Clinic Administrative professional for the Ortho Spine & Ortho Trauma department. You will manage check-in/out processes, verify insurance, schedule appointments, and collect payments to maintain clinic flow and revenue integrity.

The role supports continuity of care and efficient provider scheduling, with a day shift Monday–Friday and a strong emphasis on customer service and administrative readiness.

Qualifications

• Front desk experience or customer-service background preferred.
• Ability to verify insurance coverage and benefits eligibility.
• Experience scheduling patient appointments and handling payments.

Responsibilities

• Manage patient check-in and check-out workflows for smooth clinic flow.
• Verify insurance coverage and eligibility before appointments to prevent delays.
• Schedule patient appointments and coordinate follow-up care.
• Collect co-pays, deductibles and self-pay balances at service time.

Skills

Customer service

Insurance verification

Scheduling

Cash handling

Front desk

Education

High School diploma or GED

Job description

Your future role at a glance
Location: Austin, TX
Facility: North Lamar Building
Department/Specialty: Ortho Spine & Ortho Trauma
Schedule: Day Shift l Monday - Friday 8:00a - 5:00p
How you’ll make an impact in this role

• Manage patient check-in and check-out workflows to deliver a welcoming, efficient front-desk experience and maintain steady clinic flow.
• Verify insurance coverage and benefits eligibility prior to appointments to ensure accurate billing and prevent care delays.
• Schedule patient appointments and manage follow-up care to support continuity of care and maintain optimal provider schedules.
• Collect co-payments, deductibles and self-pay balances at the time of service to maintain practice revenue integrity.
• Execute daily clinic opening and closing procedures to maintain administrative readiness, secure patient records and prepare the facility for patient care.

What Minimum Requirements You’ll Need

Licensure / Certification / Registration

• Required Credential(s):
  • None Required.

Education

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. *Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Life at Ascension: Where purpose meets opportunity
Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

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