Medical Front Desk Specialist

Genesee Health System; Flint (MI); On-site; USD 27,000 - 35,000; Full time

Job summary

Genesee Health System in Flint, MI is hiring a Medical Front Desk Specialist to greet patients, verify demographics and insurance, and schedule visits using the Next Gen Practice Management system. You will be the first contact, collect co-pays, post payments, and coordinate with the clinical team to minimize delays and enhance the patient experience in a busy outpatient setting.

Qualifications: Associate degree in Health Administration with 2 years front-office experience, or a high school

Qualifications

• Associate degree in Health Administration and 2 years of medical front office experience OR High School diploma and 5 years of medical front office experience.
• Experience with customer service, insurance verification, electronic scheduling, and posting co-pays to accounts.

Responsibilities

• Facilitate patient flow through front-end systems.
• Verify demographics and payer information.
• Post payments and balance accounts.
• Schedule patients using Next Gen system.
• Serve as first point of contact with patients and care team.
• Collaborate with leadership to improve clinic processes to enhance patient experience.

Skills

Customer service

Insurance verification

Electronic scheduling

Billing/Payments

Data entry

Education

Associate degree - Health Admin

High school diploma or GED

Tools

NextGen

Phresia

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Medical Front Desk Specialist

Flint, MI, US

3 days ago Requisition ID: 1843

Salary Range: $19.70 To $25.45 Hourly

Come join our team and make a difference in the lives of those in our community! Genesee Health System (GHS) is looking for energetic and caring people to join our dynamic clinical team.

We value our staff and think they deserve the best! Medical, vision and dental benefits available at no premium for our staff andtheir dependents. We also provide an annually loaded HSA of up to $2,500, a 5% match towards your retirement, generous paid time off (19 ½ days per year) AND 13 paid holidays.

General Statement:

Under the direction of the Office Manager, and within established policies and procedures, facilitates the smooth, efficient and continuous flow of patients through multiple front end systems and processes in an FQHC outpatient medical office setting. Utilizing all modules of the Next Gen Practice Management system, ensures patients are scheduled timely and appropriately based on chief complaint and/or clinic protocol, all demographic and payer information is accurately captured, verified and assessed for correct co-pay collection, proper processes are followed to post, receipt and balance multiple forms of payment, and patients are prepared for the clinical component of their office visit. Collaborates with members of the clinical care team to improve access, reduce backlog and minimize delays along the value stream of the patient encounter. Works closely with patients and serves as the patients’ first point of contact with the clinic care delivery system. Demonstrates an outstanding focus on the patient, as our primary customer. Listens with empathy and respect and is a skilled problem-solver. Works closely with leadership and the clinical team to continuously improve, simplify and mistake-proof clinic processes to enhance the patients' experience; may perform other duties as assigned.

Associates degree in a Health Administration, or Business Administration AND two (2) years current experience in medical front office procedures including: customer service, insurance verification, electronic scheduling, collection of co-pays and posting to accounts

OR

High School graduation or equivalent AND five (5) years current experience in medical front office procedures including: customer service, insurance verification, electronic scheduling collection of co-pays and posting to accounts.

Additional Requirements:

Must be able to exert 20 pounds of force frequently and/or consistently to lift, carry, push, pull or otherwise move objects.

Must be able to extend hand(s) and arm(s) in any direction; pick, pinch, type or otherwise primarily with fingers.

Must be able to apply pressure to an object with the fingers and palms.

Must be able to raise objects horizontally from position to position.

Must be able to sit for long periods of time. Walking and standing also required.

Preferences:

Experience in NextGen and Phresia medical systems preferred.

Federally Qualified Health Center (FQHC) experience preferred.

Veterans must submit Form DD214 to determine eligibility for Veterans' Preference

Interested applicants must clearly show they meet the minimum qualifications.

Resume must include the following information: Name of employer, month/year you were hired, month/year you left, if the position was part-time or full-time, and the job duties you performed while in the position.