Medical Front Desk & Scheduling Specialist

ADP, Inc.; Portland (OR); On-site; USD 33,000 - 34,000; Full time

Job summary

Head & Neck Surgical Associate in Portland, OR is seeking a front desk professional to manage day-to-day administrative duties, greet patients, and schedule appointments.

Responsibilities include check-in, phone handling, patient flow, collecting copays, filing, and maintaining HIPAA confidentiality. Requirements: high school diploma, 2+ years in a medical office, experience with EHR, and strong communication skills. Hours are 8am–5pm, Mon-Fri, $24–$25 hourly.

Qualifications

• High school diploma required.
• College courses/degree a plus.
• Minimum two years working in a medical office or receptionist role.
• Knowledge of electronic health records and word processing software.
• Familiarity with scheduling and rearranging appointments.
• Understanding of health insurance plans.
• Strong written and verbal communication skills.

Responsibilities

• Check-in patients per protocol; welcomes patients, determines visit purpose and completes Epic workflow.
• Promptly answers telephone calls; routes calls or provides voicemail/redirects as needed.
• Facilitates patient flow and communicates delays to patients and clinical staff.
• Explains financial requirements and collects copays as required.
• Keeps reception, waiting areas, files and equipment organized.
• Gathers patient demographic information and schedules appointments.
• Prepares patient accounts for next day appointments.
• Checks voicemails and faxes daily; routes messages appropriately.
• Runs outgoing mail by 10am daily and sorts incoming mail.
• Reconciles money at end of day collected by the front desk.

Skills

HIPAA compliance

Phone system handling

Scheduling appointments

Communication skills

Professional reception

Education

High school diploma

College courses/degree a plus

Tools

Electronic health records (EHR)

Epic workflow

Job description

Head & Neck Surgical Associate in Portland, OR is seeking a front desk professional to manage day-to-day administrative duties, greet patients, and schedule appointments.

Responsibilities include check-in, phone handling, patient flow, collecting copays, filing, and maintaining HIPAA confidentiality. Requirements: high school diploma, 2+ years in a medical office, experience with EHR, and strong communication skills. Hours are 8am–5pm, Mon-Fri, $24–$25 hourly.