Medical/Dental Receptionist

ADP, Inc.; Portland (OR); On-site; USD 33,000 - 34,000; Full time

Job summary

Head & Neck Surgical Associate in Portland, OR is seeking a front desk professional to manage day-to-day administrative duties, greet patients, and schedule appointments.

Responsibilities include check-in, phone handling, patient flow, collecting copays, filing, and maintaining HIPAA confidentiality. Requirements: high school diploma, 2+ years in a medical office, experience with EHR, and strong communication skills. Hours are 8am–5pm, Mon-Fri, $24–$25 hourly.

Qualifications

• High school diploma required.
• College courses/degree a plus.
• Minimum two years working in a medical office or receptionist role.
• Knowledge of electronic health records and word processing software.
• Familiarity with scheduling and rearranging appointments.
• Understanding of health insurance plans.
• Strong written and verbal communication skills.

Responsibilities

• Check-in patients per protocol; welcomes patients, determines visit purpose and completes Epic workflow.
• Promptly answers telephone calls; routes calls or provides voicemail/redirects as needed.
• Facilitates patient flow and communicates delays to patients and clinical staff.
• Explains financial requirements and collects copays as required.
• Keeps reception, waiting areas, files and equipment organized.
• Gathers patient demographic information and schedules appointments.
• Prepares patient accounts for next day appointments.
• Checks voicemails and faxes daily; routes messages appropriately.
• Runs outgoing mail by 10am daily and sorts incoming mail.
• Reconciles money at end of day collected by the front desk.

Skills

HIPAA compliance

Phone system handling

Scheduling appointments

Communication skills

Professional reception

Education

High school diploma

College courses/degree a plus

Tools

Electronic health records (EHR)

Epic workflow

Job description

HEAD & NECK SURGICAL ASSOCIATE, Portland, OR, US

3 days ago Requisition ID: 1054

Salary Range: $24.00 To $25.00 Hourly

DEPARTMENT

Front Desk

DAYS

Monday – Friday

HOURS

8am – 5pm

JOB SUMMARY

This position is responsible for day-to-day administrative and general office duties including distributing mail, faxes and scheduling patient appointments. Receives incoming telephone calls in a prompt, courteous, and professional manner and greets/assists patients in the same manner.

RESPONSIBILITIES INCLUDE

• Check-in patients per protocol; Welcomes patients, determines the purpose of visit and completes Epic workflow.
• Promptly and professionally answers telephone calls. Routes calls appropriately, offering voice mail, paging, or redirection of calls as needed.
• Facilitates patient flow and communicates delays with patients and clinical staff.
• Explains financial requirements to the patients or responsible parties and collects copays as required.
• Responsible for keeping the reception and patient waiting areas clean, and office files and equipment organized.
• Gathering patient demographic information and scheduling appointments.
• Prepares patient accounts for next day appointments.
• Each evening and morning, checks office voicemails and faxes that were received during the day or overnight. Route messages as appropriate.
• Run outgoing mail thru postage machine by 10am daily and sort incoming mail.
• Reconcile money at the end of each day that was collected by the front desk.

PERFORMANCE EXPECTATIONS

• Maintains patient confidentiality by complying with HIPAA guidelines.
• Attends all regular staff meetings.
• Ability to use multi-line phone system and capable of eliciting accurate information to route calls to the appropriate person.
• Exercise a high degree of diplomacy and tact while multi-tasking, organizing and scheduling patients.
• Ability to prevent, calm, and/or defuse irate callers and patients by working with them to identify concerns.

EDUCATIONAL REQUIREMENTS

• High school diploma required
• College courses/degree a plus

EXPERIENCE REQUIREMENTS

• Minimum two years working in a medical office and/or receptionist position.
• Knowledge of electronic health records and word processing software.
• Familiarity with scheduling and rearranging appointments.
• Understanding of health insurance plans.
• Strong written and verbal communication skills.

PHYSICAL REQUIREMENTS

Work may require sitting for long periods of time, and also stooping, bending and stretching. Position requires manual dexterity sufficient to operate a keyboard, computer, telephone, calculator, copier, and other office equipment as necessary. Employee must have normal range of hearing and eyesight. Position also requires viewing computer screens and typing for long periods of time and working in a fast-paced environment.

WORK ENVIRONMENT

Work is performed in a reception area and involves frequent contact with patients. Interaction with others is constant and interruptive. Contact may involve dealing with sick patients.