Medical Front Desk & Scheduling Coordinator

PIH Health Hospital; Whittier (CA); On-site; USD 31,684 - 41,190; Full time

Job summary

PIH Health Hospital in Whittier, CA, seeks a front desk/medical office assistant to greet patients, answer phones, schedule appointments, verify insurance eligibility, and route calls to the appropriate staff.

Successful candidate will work with the office team to resolve problems, maintain accurate records, and uphold HIPAA privacy, delivering courteous service to patients and families in a fast-paced environment.

Qualifications

• Must have excellent written and verbal communication skills to communicate effectively with staff, patients, insurance companies, and physicians.
• Strong computer skills and ability to maneuver through multiple screens in a timely manner.
• 1+ year of operator, medical office front/back work experience preferred.
• Medical terminology knowledge strongly preferred and HIPAA compliance expected.

Responsibilities

• Answers all incoming telephone calls, schedules patient appointments, validates eligibility, routes calls to the appropriate employee or provider and takes messages as required.
• Maintains positive relationships with patients, family members, visitors, and fellow employees, and troubleshoots issues with the Office Team.
• Performs various office duties in the medical office setting for proficient operations and patient satisfaction.

Skills

Communication

Attention to detail

Typing 40+wpm

HIPAA knowledge

Medical terminology

Customer service

Phone etiquette

Insurance knowledge

MS Word

MS Excel

Multi-tasking

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

PIH Health Hospital in Whittier, CA, seeks a front desk/medical office assistant to greet patients, answer phones, schedule appointments, verify insurance eligibility, and route calls to the appropriate staff.

Successful candidate will work with the office team to resolve problems, maintain accurate records, and uphold HIPAA privacy, delivering courteous service to patients and families in a fast-paced environment.