Medical Front Desk Representative - Brookhaven

Eye Consultants of Atlanta PC; Atlanta (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Eye Consultants of Atlanta PC is seeking a dedicated front desk professional to greet patients, gather demographics and insurance information, and help manage outstanding balances. You will enter data into NextGen, scan documents into EMA, and post payments with receipts.

The role includes appointment scheduling, phone coverage, and supporting multiple doctors' schedules while ensuring accurate reconciliation of daily finances.

Qualifications

• Excellent communication, organizational and time management skills.
• Customer service, computer, and telephone skills.
• Meticulous attention to detail.

Responsibilities

• Greet patients and verify demographics and insurance information.
• Enter data into NextGen and scan documents into EMA.
• Verify insurance benefits and collect outstanding balances.
• Post payments and provide receipts; reconcile daily batches.
• Schedule follow-up appointments and reminders; answer phones.
• Maintain appointment templates for multiple doctors.
• Perform other duties as assigned.

Skills

Communication

Organization

Time management

Customer service

Computer skills

Telephone skills

Attention to detail

Tools

NextGen

EMA

Job description

Position Overview: Greets patients when they arrive, gathers appropriate demographics and insurance information. Collects due balances, posts and balances a daily payment batch. Schedules appointments and answers telephones. Answers patient questions and provide assistance when necessary.

Responsibilities:

Check In:

• Gather patient demographics, insurance information and enter into NextGen.
• Scan appropriate documents into EMA.
• Verify insurance benefits and eligibility.
• Collect outstanding balances, deductibles, copays due at the time of check in.
• Perform a variety of clerical duties.

Check Out:

• Schedule patient\'s follow up appointment.
• Collect outstanding balances, deductibles, copays due at the time of check out.
• Accurately post payments and provide receipts to patients.
• Balance individual daily receipts and money collected with daily batch postings and Phreesia reconciliation report.
• Perform other duties as assigned or requested.

Appointment Scheduling:

• Answer multi-line phones and handle the patient\'s needs or direct to the appropriate party.
• Call patients to remind them of upcoming appointments.
• Schedule new, follow-up appointments and adjust existing appointments.
• Respond to voicemails in a timely manner.
• Maintain schedule templates for multiple doctors.

Qualifications:

• Excellent communication, organizational and time management skills.
• Customer service, computer, and telephone skills.
• Meticulous attention to detail.

As part of the hiring process, Eye Consultants of Atlanta may conduct background checks and drug testing to ensure a safe and secure workplace. Offers of employment are contingent upon the successful completion of these screenings. By submitting your application, you acknowledge and consent to these procedures in accordance with applicable laws and regulations.

Eye Consultants of Atlanta complies with all state and federal regulations related to background checks and drug testing and maintains strict confidentiality of all results.