Medical Front Desk Representative - Brookhaven

EYE CONSULTANTS OF ATLANTA; Atlanta (GA); On-site; USD 38,000 - 48,000; Full time

Job summary

Eye Consultants of Atlanta is seeking a friendly medical receptionist to greet patients, collect demographics and insurance information, post daily payments, and balance cash drawers, while answering multi-line phones and guiding callers.

Responsibilities include Check In, Check Out, and Appointment Scheduling: verify benefits, collect balances, schedule and remind patients, and ensure data entered in NextGen and EMA with Phreesia reconciliation.

Qualifications

• Excellent communication, organizational and time management skills.
• Customer service, computer, and telephone skills.
• Meticulous attention to detail.

Responsibilities

• Greet patients at check-in, collect demographics and insurance information, and post daily payments.
• Verify insurance benefits and eligibility; balance daily receipts and reconcile batches.
• Handle check-out duties: schedule follow-up appointments and provide receipts.
• Answer multi-line phones and direct patient needs; remind patients of upcoming appointments.
• Maintain schedules for multiple doctors and respond to voicemails in a timely manner.

Skills

Communication

Organization

Time management

Customer service

Phone skills

Computer skills

Tools

NextGen

EMA

Phreesia

Job description

Position Overview: Greets patients when they arrive, gathers appropriate demographics and insurance information. Collects due balances, posts and balances a daily payment batch. Schedules appointments and answers telephones. Answers patient questions and provide assistance when necessary.

Responsibilities:

Check In:

• Gather patient demographics, insurance information and enter into NextGen.
• Scan appropriate documents into EMA.
• Verify insurance benefits and eligibility.
• Collect outstanding balances, deductibles, copays due at the time of check in.
• Perform a variety of clerical duties.

Check Out:

• Schedule patient's follow up appointment.
• Collect outstanding balances, deductibles, copays due at the time of check out.
• Accurately post payments and provide receipts to patients.
• Balance individual daily receipts and money collected with daily batch postings and Phreesia reconciliation report.
• Perform other duties as assigned or requested.

Appointment Scheduling:

• Answer multi-line phones and handle the patient's needs or direct to the appropriate party.
• Call patients to remind them of upcoming appointments.
• Schedule new, follow-up appointments and adjust existing appointments.
• Respond to voicemails in a timely manner.
• Maintain schedule templates for multiple doctors.

Qualifications:

• Excellent communication, organizational and time management skills.
• Customer service, computer, and telephone skills.
• Meticulous attention to detail.

As part of the hiring process, Eye Consultants of Atlanta may conduct background checks and drug testing to ensure a safe and secure workplace. Offers of employment are contingent upon the successful completion of these screenings. By submitting your application, you acknowledge and consent to these procedures in accordance with applicable laws and regulations.

Eye Consultants of Atlanta complies with all state and federal regulations related to background checks and drug testing and maintains strict confidentiality of all results.