Otolaryngology Front Desk Specialist — Patient Concierge

Elevate ENT Partners; Jacksonville (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Elevate ENT Partners is seeking a friendly, organized Medical Front Desk professional for our Otolaryngology practice. You will greet patients, schedule appointments, manage records, and answer calls to ensure a seamless patient experience from check-in to check-out.

The role emphasizes excellent customer service and collaboration with physicians and clinical staff to support high-quality care in a welcoming environment.

Qualifications

• High School diploma or equivalent required.
• One year of related experience preferred or required.

Responsibilities

• Greet patients and visitors and ensure they feel welcome and comfortable.
• Schedule appointments and manage patient records.
• Answer phone calls and coordinate with staff for patient care.
• Assist with check-in to check-out processes and maintain smooth front-desk operations.

Skills

Customer service

Front desk

Communication

Organizational skills

Education

High School diploma or equivalent

Job description

Elevate ENT Partners is seeking a friendly, organized Medical Front Desk professional for our Otolaryngology practice. You will greet patients, schedule appointments, manage records, and answer calls to ensure a seamless patient experience from check-in to check-out.

The role emphasizes excellent customer service and collaboration with physicians and clinical staff to support high-quality care in a welcoming environment.