Medical Front Desk Floater - Multi-Office Concierge

Astera Cancer Care; New York (NY); On-site; USD 28,000 - 39,000; Full time

Job summary

New York Cancer and Blood Specialists (NYCBS) seeks a Medical Front Desk Receptionist - Float to greet patients, manage appointments, and maintain EMR records across multiple NYCBS offices in Suffolk County and surrounding towns. The role requires a friendly, professional demeanor and HIPAA compliance.

Responsibilities include opening/closing procedures, cash handling, and coordinating with care teams to ensure smooth daily operations while supporting patient comfort and accurate documentation.

Qualifications

• High School diploma with at least 2 years of patient-facing reception experience.
• Bachelor’s Degree preferred.
• Excellent oral and written communication skills.
• Ability to accept direction and work within a team concept.
• 1yr of an EMR experience-Preferred.
• Bilingual English and Spanish (preferred)

Responsibilities

• Be responsible for the daily opening and closing procedures of the office.
• Welcome all patients and visitors by greeting them in a pleasant, professional manner.
• Assist in comforting patients and maintaining reception area.
• Answer telephones; respond to inquiries; resolve issues; schedule patient appointments.
• Collect co pays and balance total finances of the office on a daily basis.
• Assist patients with the completion of all necessary forms and documentation.
• Build and maintain patient records through the use of the practice EMR system.
• Build, monitor and maintain physician schedules according to suggested scheduling rubrics.
• Assist with the daily distribution of quality assurance surveys and prevention screenings.
• Monitor and respond to incoming messages from Care Team inboxes in collaboration with nurse.
• Monitor daily visit lists to ensure all patients who require appointments are scheduled appropriately.
• Protect patient privacy by adhering to the HIPAA confidentiality guidelines.
• Contribute to a team effort by smoothly transitioning into other related daily roles, as necessary.
• Maintain daily operations of the office by following standard policies and procedures
• Perform tasks as assigned for special projects.

Skills

Oral and written communication

Customer service

Bilingual English/Spanish

Education

High School diploma

Bachelor’s Degree

Tools

EMR software experience

Job description

New York Cancer and Blood Specialists (NYCBS) seeks a Medical Front Desk Receptionist - Float to greet patients, manage appointments, and maintain EMR records across multiple NYCBS offices in Suffolk County and surrounding towns. The role requires a friendly, professional demeanor and HIPAA compliance.

Responsibilities include opening/closing procedures, cash handling, and coordinating with care teams to ensure smooth daily operations while supporting patient comfort and accurate documentation.