MEDICAL FRONT DESK COORDINATOR

Joseph Spine; Tampa (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Joseph Spine is seeking a Medical Front Desk Coordinator to deliver a superior patient experience in our Tampa clinic. The role involves greeting patients, scheduling, verifying insurance, collecting payments, and performing general front office duties.

The position runs Monday through Friday, 8:00am–4:30pm, onsite in Tampa. Candidates should have 2 years of medical front desk experience, be fluent in English, and possess strong office software skills including AllScripts PM, Phreesia, EHR/EMR,

Qualifications

• 2 years medical front desk/customer service experience in a medical office, clinic, or hospital preferred.
• Fluent in English, both verbally and in writing.
• Advanced office skills with Microsoft Outlook, Phreesia, AllScripts PM, and EHR/EMR experience preferred.

Responsibilities

• Greet patients, check them in, verify insurance, collect payments, and assist with scheduling.
• Prepare daily patient charts and notify clinical teams as needed.
• Reconcile end-of-day cash, checks, and credit card transactions.
• Maintain HIPAA-compliant filing and securely scan/index documents.
• May contact hospitals or imaging centers for related patient results.

Skills

Medical front desk experience

Patient scheduling

Insurance verification

Excellent communication

Cash handling

Team collaboration

English fluency

Education

High School Diploma

Tools

AllScripts PM

EHR/EMR

Phreesia

Microsoft Outlook

Job description

The Medical Front Desk Coordinator is responsible for providing a superior patient experience by cheerfully greeting patients, scheduling appointments, verifying insurance eligibility and benefits, collecting payments, and performing effective general front office duties. This position works Monday through Friday, 8:00am to 4:30pm and is based in our Tampa office.

ESSENTIAL RESPONSIBILITIES:

• Makes follow-up appointments in AllScripts, allowing enough time for care between appointments.
• Prepares daily charts for physicians at least one workday in advance.
• Promptly greets patients with a warm smile upon arrival, checks them in, validates insurance, verifies completeness of paperwork, gathers images/records, collects co-payments/deductibles/co-insurances at time of service, and efficiently checks them out.
• Notifies clinical teams of patient check-ins to keep clinic running smoothly.
• Reviews all charts for completeness and accuracy, collects appropriate information, and ensures proper electronic filing of HIPAA protected health information by securely scanning and indexing documents.
• May place calls to hospitals and imaging centers to request related patient results and/or imaging.
• Reconciles End-of-Day cash, checks, and credit cards.
• Performs other related duties as directed or assigned.

QUALIFICATIONS:

• High School Diploma
• Advanced office skills, Microsoft Outlook, Phreesia, AllScripts PM, and EHR/EMR experience preferred
• 2 years medical front desk/customer service experience in a medical office, clinic, or hospital preferred
• Intermediate knowledge of neck and spine medical terminology required
• Exudes positivity, reliability, and self-starts with a "can do" attitude
• Possesses an upbeat demeanor, is punctual, reliable, and collaborative with all personalities
• Works well independently and as part of a team in a fast-paced environment
• Fluent in English, both verbally and in writing.Ability to effectively understand, follow, and communicate oral and written instructions in English. Must read, write, and speak English fluently to ensure clear work-related communication and patient safety.

PHYSICAL REQUIREMENTS:

• Ability to safely lift, push, and pull up to 20 pounds at times
• Able to spend prolonged periods sitting at a desk while working on a computer, standing, and walking

INCLUSIVE, EQUAL OPPORTUNITY EMPLOYER