Medical Front Desk & Call Center Specialist

HealthPartners; BLOOMINGTON (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement program

Time away from work

Tuition reimbursement

Job summary

Park Nicollet is hiring a Medical Receptionist to join the Primary Care Frontline team. The role involves greeting patients, collecting co-pays, scheduling follow-ups and referrals, and providing clerical support.

You will answer incoming calls from patients and employer groups, following department guidelines and ensuring privacy. The position requires reliable computer skills, strong communication, and the ability to work in a fast-paced, structured environment while upholding high standards

Qualifications

• Experience in customer service or front desk roles.
• Accurate keyboarding and computer skills.
• Familiarity with patient confidentiality and safety.
• Ability to handle copays and scheduling.

Responsibilities

• Answer calls quickly and accurately per guidelines.
• Greet patients, collect co-pays, schedule follow-ups.
• Support clerical duties and maintain confidentiality.
• Assist with process improvements and maintain a clean, organized work area.

Skills

Customer service

Phone etiquette

Keyboarding

Medical terminology

Confidentiality

Tools

Telephone equipment

PC

Printer

Fax machine

Job description

Park Nicollet is hiring a Medical Receptionist to join the Primary Care Frontline team. The role involves greeting patients, collecting co-pays, scheduling follow-ups and referrals, and providing clerical support.

You will answer incoming calls from patients and employer groups, following department guidelines and ensuring privacy. The position requires reliable computer skills, strong communication, and the ability to work in a fast-paced, structured environment while upholding high standards