Medical Receptionist Float

Park Nicollet; BLOOMINGTON (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement program

Tuition reimbursement

Job summary

Park Nicollet is seeking a Medical Receptionist to join our Primary Care team. You will be a partner for good, greeting patients, collecting co-pays, scheduling follow-ups and referrals, and supporting clerical duties across front desk and call center duties.

Responsibilities include answering calls quickly and accurately, maintaining patient confidentiality, delivering excellent customer service, and contributing to ongoing process improvements.

Qualifications

• 6 months related experience.
• Accurate computer/keyboard skills.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.

Responsibilities

• Greet patients, collect co-pays, schedule follow-ups and referrals and support clerical duties.
• Answer calls rapidly and accurately following department guidelines and processes.
• Maintain patient confidentiality and provide excellent customer service while supporting process improvements and keeping a clean work area.

Skills

Customer service

Telephone etiquette

Data entry

Computer literacy

Tools

Phone system

Job description

Park Nicollet is looking to hire a Medical Receptionist to join our Primary Care team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary

Call Center

• Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.

Front Desk

• Primarily responsible for providing support to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.

Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients and employers groups who request our care. They will both maintain patient confidentiality to protect patient rights.

Furthermore, employees will provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area.

Locations

• Float between Bloomington, Eden Prairie, Chanhassen, Shakopee, Prior Lake, Lakeville, and Burnsville Clinics
• There can be last-minute changes to a float’s schedule, so reliable transportation is required. At times, this may include switching sites in the middle of a shift.

Work Schedule

Monday – Friday 8hr shifts. Start time can vary between 10am to 2pm with occasional weekends (every 1-2 months)

Required Qualifications

• 6 months related experience
• Accurate computer/keyboarding skills required.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Preferred Qualifications

• Medical background
• Strong verbal and written communication
• Strong verbal and written communication
• Human relations sensitivity and customer service skills
• Listening and telephone etiquette skills
• Medical terminology knowledge desirable
• Comfort in asking patients for copays and race collection.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Ability to work in a fast-paced and structured environment.
• Ability to sit for long periods of time.

Benefits

• Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!