Medical Front Desk Associate

AFM FAMILY & INTERNAL MEDICINE; Fairfax (VA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k)

Health insurance

Job summary

AFM Family & Internal Medicine in Fairfax, VA is seeking a friendly Medical Front Desk Associate to greet patients, manage check-ins, and support a patient-centered team.

You will handle scheduling, verify insurance, collect co-pays, and update patient records in the EHR system, while maintaining HIPAA compliance and a positive patient experience.

Qualifications

• Prior experience in a medical front desk or healthcare administrative role.
• Familiarity with EHR/EMR systems and medical scheduling software.
• Knowledge of medical insurance verification and co-pay collection processes.
• Understanding of HIPAA regulations and patient confidentiality requirements.
• High school diploma or equivalent required; medical office certification a plus.

Responsibilities

• Greet and check in patients in a professional and welcoming manner.
• Schedule, confirm, and manage patient appointments using medical scheduling software.
• Verify patient insurance eligibility and collect co-pays at time of service.
• Accurately enter and update patient demographics and medical records in the EHR system.
• Answer and route incoming calls, take messages, and respond to patient inquiries.
• Coordinate referrals, authorizations, and communication between patients and clinical staff.
• Maintain a clean, organized, and HIPAA-compliant front desk environment.

Skills

Communication

Interpersonal skills

Multitasking

HIPAA awareness

Education

High school diploma or equivalent

Medical office certification

Tools

EHR/EMR systems

Medical scheduling software

Job description

Benefits:

• 401(k)
• Health insurance

About the Role:

AFM Family & Internal Medicine is looking for a friendly and organized Medical Front Desk Associate to be the welcoming face of our practice in Fairfax, VA. This is a fantastic opportunity to join a patient-centered medical team where your administrative skills and positive attitude make a real difference every day.

Responsibilities:

• Greet and check in patients in a professional and welcoming manner
• Schedule, confirm, and manage patient appointments using medical scheduling software
• Verify patient insurance eligibility and collect co-pays at time of service
• Accurately enter and update patient demographics and medical records in the EHR system
• Answer and route incoming phone calls, take messages, and respond to patient inquiries
• Coordinate referrals, authorizations, and communication between patients and clinical staff
• Maintain a clean, organized, and HIPAA-compliant front desk environment

Requirements:

• Prior experience in a medical front desk, healthcare administrative, or patient services role preferred
• Familiarity with EHR/EMR systems and medical scheduling software
• Knowledge of medical insurance verification and co-pay collection processes
• Strong communication and interpersonal skills with a patient-first attitude
• Ability to multitask and stay organized in a fast-paced clinical environment
• Understanding of HIPAA regulations and patient confidentiality requirements
• High school diploma or equivalent required; medical office certification a plus

About Us:

AFM Family & Internal Medicine is a trusted primary care practice serving the Fairfax, VA community with compassionate, comprehensive healthcare for patients of all ages. Our patients choose us for our personalized approach and dedication to long-term health and wellness. We pride ourselves on fostering a supportive, team-oriented work environment where every staff member is valued and empowered to grow.