Medical Front Desk

Fenta; Jacksonville (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Fenta in Jacksonville, FL is seeking a Medical Front Desk professional to be the friendly first contact for patients in our Otolaryngology practice. You will greet guests, schedule appointments, and manage patient records, delivering a welcoming and efficient front-desk experience.

You will collaborate closely with physicians and clinical staff to ensure seamless check-in to check-out, while providing excellent customer service and maintaining accurate documentation in our system.

Qualifications

• High school graduate or equivalent is required.
• At least one year of related experience in a front-desk/healthcare setting preferred.

Responsibilities

• Greet patients and visitors warmly at check-in.
• Schedule appointments and manage patient records.
• Answer phone calls and route inquiries to the appropriate staff.
• Coordinate with physicians and clinical staff to ensure smooth patient flow.

Skills

Customer service

Phone etiquette

Education

High School graduate or equivalent

One year of related experience

Job description

Are you a friendly and organized individual looking for an exciting new opportunity in the healthcare industry? If so, we are looking for a Medical Front Desk professional to join our growing Otolaryngology practice!

As our front desk representative, you will be the first point of contact for our patients and visitors. You will greet them with a warm smile and ensure they feel welcome and comfortable in our office. You will also be responsible for scheduling appointments, managing patient records, and answering phone calls.

In addition to your administrative duties, you will play a key role in ensuring that our patients receive the highest level of care. You will work closely with our physicians and clinical staff to provide excellent customer service and ensure that our patients have a seamless experience from check-in to check-out.

We value our team members and are committed to providing a positive work environment where everyone can thrive. We offer competitive compensation packages, excellent benefits, and opportunities for professional growth and advancement.

Required Education and Experience

• High School graduate or equivalent
• One year of related experience

AAP/EEO Statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on qualifications and job-related abilities. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, ancestry, sexual orientation, marital status, gender identity or any other characteristic protected by law. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.