Medical Flight Communications Dispatcher

Atrium Health; Mint Hill (NC); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) or retirement benefits

Educational assistance

Job summary

Advocate Health operates MedCenter Air's Flight Communications Center in a safe and efficient manner, dispatching helicopter, fixed wing, or ground services from hospitals, physicians, and EMS agencies. You will coordinate communications, track missions, and ensure safety throughout each transport, including pre/post-transport documentation.

The role requires EMT certification (or within one year), IAMTCS CFC certification within one year, and prior flight coordination experience, with a

Qualifications

• High School Diploma or GED required; Associates Degree preferred.
• Current EMT certification required or must obtain EMT certification within one year of hire.
• EMT-P certification preferred.
• IAMTCS Certified Flight Communicator (CFC) certification or equivalent must be obtained within one year of hire and maintained.
• 2 years of EMS/Fire/Law Enforcement/Critical Care dispatching experience preferred.
• 1 year previous flight coordination (Rotor and/or Fixed Wing) experience preferred.

Responsibilities

• Operates all radios, computer systems, and other equipment associated with MedCenter Air.
• Possesses knowledge of range, capabilities and limitations of aircraft and vehicles.
• Ensures the most appropriate mode of transport and vehicle is assigned to each request.
• Coordinates in a timely manner all aspects of the mission and monitors the location of all transport units at all times while maintaining safety as a priority.
• Collects and maintains accurate records of information; including pre and post-transport patient documentation and transport records.
• Confirms prescheduled transports on day of transport.
• Demonstrates appropriate management and cost effective use of supplies and equipment.
• Submits department changes and credits in a timely manner.

Skills

EMS Dispatching

Flight Coordination

EMT Certification

CFC Certification

EMS Dispatch Experience

Education

High School Diploma or GED

Associates Degree preferred

Job description

Advocate Health operates MedCenter Air's Flight Communications Center in a safe and efficient manner, dispatching helicopter, fixed wing, or ground services from hospitals, physicians, and EMS agencies. You will coordinate communications, track missions, and ensure safety throughout each transport, including pre/post-transport documentation.

The role requires EMT certification (or within one year), IAMTCS CFC certification within one year, and prior flight coordination experience, with a