Medical Equipment Setup, CSR

Lincare Holdings; Muskegon (MI); On-site; USD 32,000 - 45,000; Full time

Job summary

Lincare Holdings in Muskegon, MI is seeking a CPAP/RAD Technician to set up and service CPAP/RAD devices in patients' homes and in-center. You will handle patient instruction, equipment cleanliness, and documentation to ensure safe, effective use.

The role supports on-call coverage and on-site operations while coordinating equipment and supply orders with healthcare providers. A valid driver's license is required and travel to patient locations may be needed.

Qualifications

• Must have high school diploma or equivalent.
• Must have a valid driver's license.
• Completion of company's Equipment Certification Program.

Responsibilities

• Performs CPAP/RAD setups in a timely and professional manner.
• May also perform setup of oxygen equipment and other DME in patients' homes.
• This includes completion of all required documentation and instructs patient on proper use of equipment.
• Cleans rental equipment when returned to the center, per policies and procedures.
• Maintains cleanliness and organization of warehouse/storage area.
• Monitors CPAP/RAD Compliance report and follows up with non-compliant patients.
• Receives and responds to patient requests for CPAP/RAD supplies, including insurance verification and arranging shipment.
• Monitors mdINR Compliance report and follows up with non-compliant patients.
• Manages the center's oximetry process and participates in on-call responsibilities.

Skills

Interpersonal skills

Verbal communication

Written communication

Computer literacy

Education

High school diploma

Driver's license

Equipment Certification Program

Job description

This employee will set up CPAPs, Respiratory Assist Devices (RADs), maintain CPAP/RAD Compliance, manage CPAP/RAD supplies/inquiries/orders, call mdINR missed appointments, manage Oximetry process, and complete all other tasks assigned/related to the functionality of the center.

Job Responsibilities

• Performs CPAP/RAD setups in a timely and professional manner
• May also perform setup of oxygen equipment and other DME in patients' homes as well
• This includes completion of all required documentation, instructs patient on the safe and proper use of equipment
• Cleans rental equipment when returned to the center, in accordance with policies and procedures
• Maintain cleanliness and organization of warehouse/storage area
• Monitors CPAP/RAD Compliance report and follows up with non-compliant patients
• Receives and responds to patient requests for CPAP/RAD supplies, including insurance verification, confirmation of the specific supplies needed, and arranging for them to be shipped to the patient
• Monitors mdINR Compliance report and follows up with non-compliant patients
• Manage the center's oximetry process
• Follows applicable policies and procedures of the company, including those in the Safety & Regulatory Manual including but not limited to General Safety, OSHA, and Emergency Planning
• Responsible for participating in on-call responsibilities for the center
• The frequency of participation will depend on the size of the center and the number of employees sharing the responsibility
• Represents the company through professional personal appearance, patient care activities
• May serve as a backup to other employees for vacation, illness, or other periods of absenteeism
• Requires use of personal vehicle and a valid driver's license

Must have good interpersonal, verbal, and written communication skills

• Must have good interpersonal, verbal, and written communication skills
• Must be computer-literate
• Must be able to read and interpret instructions and effectively communicate them to patients

Education and Experience

• Must have a high school diploma or equivalent
• Valid driver's license
• Completion of company's Equipment Certification Program

Physical Demands

The employee must occasionally lift and/or move up to 25 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.