Medical Equipment Setup, CSR

Lincare Holdings; Rapid City (SD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Tuition reimbursement

Employee discounts

Job summary

Lincare Holdings in Rapid City, SD seeks a field service professional to set up CPAP/RAD devices, train patients on use, and manage supplies and compliance. The role includes documentation, equipment cleaning, and on-call responsibilities.

You will also handle oxygen equipment setups, coordinate with insurance for supplies, and maintain a safe, organized work environment in the center. A valid driver’s license is required.

Qualifications

• Must have strong interpersonal, verbal, and written communication abilities.
• Must be comfortable using a computer and basic software.
• Must be able to read and convey instructions to patients clearly.

Responsibilities

• Performs CPAP/RAD setups in a timely and professional manner
• May also perform setup of oxygen equipment and other DME in patients' homes
• Includes completion of required documentation and patient instruction on safe operation of equipment
• Cleans rental equipment upon return and maintains warehouse/storage area
• Monitors CPAP/RAD Compliance and follows up with non-compliant patients
• Handles patient requests for CPAP/RAD supplies, including insurance verification and shipment arrangements
• Monitors mdINR Compliance and follows up with non-compliant patients
• Manages the center’s oximetry process
• Follows company Safety & Regulatory procedures and participates in on-call coverage
• Represents the company professionally and may back up colleagues during absences

Skills

Interpersonal skills

Computer literacy

Instruction reading

Education

High school diploma or equivalent

Valid driver’s license

Equipment Certification Program completion

Job description

This employee will set up CPAPs, Respiratory Assist Devices (RADs), maintain CPAP/RAD Compliance, manage CPAP/RAD supplies/inquiries/orders, call mdINR missed appointments, manage Oximetry process, and complete all other tasks assigned/related to the functionality of the center.

Job Responsibilities

• Performs CPAP/RAD setups in a timely and professional manner
  
  
  
  • May also perform setup of oxygen equipment and other DME in patients' homes as well
  
  
  • This includes completion of all required documentation, instructs patient on the safe and proper use of equipment
  
  
  
  


• Cleans rental equipment when returned to the center, in accordance with policies and procedures
  
  
  
  • Maintain cleanliness and organization of warehouse/storage area
  
  
  
  


• Monitors CPAP/RAD Compliance report and follows up with non-compliant patients


• Receives and responds to patient requests for CPAP/RAD supplies, including insurance verification, confirmation of the specific supplies needed, and arranging for them to be shipped to the patient


• Monitors mdINR Compliance report and follows up with non-compliant patients


• Manage the center's oximetry process


• Follows applicable policies and procedures of the company, including those in the Safety & Regulatory Manual including but not limited to General Safety, OSHA, and Emergency Planning


• Responsible for participating in on-call responsibilities for the center
  
  
  
  • The frequency of participation will depend on the size of the center and the number of employees sharing the responsibility
  
  
  
  


• Represents the company through professional personal appearance, patient care activities


• May serve as a backup to other employees for vacation, illness, or other periods of absenteeism


• Requires use of personal vehicle and a valid driver's license

Required Qualifications

• Must have good interpersonal, verbal, and written communication skills


• Must be computer-literate


• Must be able to read and interpret instructions and effectively communicate them to patients

Education and Experience

• Must have a high school diploma or equivalent


• Valid driver's license


• Completion of company's Equipment Certification Program

Physical Demands

The employee must occasionally lift and/or move up to 25 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.