Medical Equipment Service Technician

STERIS Australia / New Zealand; Sergeant Bluff (IA); Remote; USD 50,000 - 70,000; Full time

Job summary

Join a leading company as a Medical Equipment Service Technician, where you will troubleshoot and repair medical equipment used in surgical procedures. This remote-based role requires mechanical skills and offers a comprehensive benefits package, including a base salary, company vehicle, and opportunities for promotion.

Benefits

Base salary + incentive program

Company vehicle, cell phone, and laptop

Hands-on training

Paid time off and holidays

Healthcare, dental, and vision benefits

Flexible spending accounts

Disability coverage

401(k) with company match

Parental leave

Tuition reimbursement

Promotion opportunities after 18 months

Qualifications

• 4+ years of relevant work experience, including 2 years in a mechanical/technical role.
• Valid driver’s license and ability to meet background and physical requirements.
• Flexibility for overnight, early, or late hours based on needs.

Responsibilities

• Perform troubleshooting, repairs, and maintenance of medical equipment.
• Manage time effectively for preventive maintenance and service calls.
• Build relationships with sales to enhance customer experience.

Skills

Mechanical skills

Customer engagement

Effective communication

Basic computer skills

Education

High School Diploma or GED

Job description

Join to apply for the Medical Equipment Service Technician role at STERIS Australia / New Zealand

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote-based, customer-facing employee, primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electromechanical, and electronic units. This role focuses on STERIS's main OEM equipment portfolio, including washers and sterilizers.

Individuals with experience in HVAC repair, mechanics, maintenance, refrigeration, boilers, chillers, equipment repair, diesel and automotive repair, aviation repair, plumbing, electrical, etc., are often successful candidates.

This is a remote-based, customer-facing position. To support and service our Customers in this territory, candidates must be based in Iowa.

What You'll Do As An Equipment Service Technician

1. Perform troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems, and components.
2. Manage time effectively by prioritizing customer and business needs to complete preventive maintenance, service calls, warranty calls, equipment installations, and upgrades.
3. Work with cross-functional teams to escalate issues and utilize technology platforms for compliance, troubleshooting, and documentation.
4. Provide customers with information, pricing, and repair options. Build relationships with sales to enhance customer experience and identify sales opportunities.
5. Support various locations within the assigned territory based on service agreements and customer needs.

Required Skills and Experience

• High School Diploma or GED with 4+ years of relevant work experience, including 2 years in a mechanical/technical role. Additional certifications or military experience may be considered.
• Valid driver’s license and ability to meet background and physical requirements for credentialing.
• Customer and team engagement skills.
• Effective communication skills.
• Basic computer skills (MS Windows, email, navigation, mobile apps, data entry).
• Flexibility for overnight, early, or late hours based on needs.
• Compliance with hospital and customer credentialing requirements.

What STERIS Offers

We value our employees and offer a comprehensive benefits package, including:

• Base salary + incentive program
• Company vehicle, cell phone, and laptop
• Hands-on training
• Paid time off and holidays
• Healthcare, dental, and vision benefits
• Flexible spending accounts
• Disability coverage
• 401(k) with company match
• Parental leave
• Tuition reimbursement
• Additional benefits and discounts
• Promotion opportunities after 18 months

STERIS is a global leader in infection prevention and healthcare products, with approximately 17,000 employees worldwide.

If you need assistance with the application process, please call 1 [phone]. This contact is for accommodation inquiries only.

STERIS is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.