Medical Equipment Service Technician

STERIS Canada Corporation; New Hanover Township (NJ); Remote; USD 47,000 - 67,000; Full time

Job summary

An established industry player is seeking a skilled Equipment Service Technician to join their remote team. This role involves hands-on troubleshooting and repair of medical equipment, ensuring optimal functionality for surgical procedures. Ideal candidates will have a strong mechanical background along with excellent customer engagement skills. You will enjoy a flexible schedule while contributing to a mission that enhances patient care and safety. Join a company that values innovation and offers competitive compensation, comprehensive benefits, and opportunities for professional growth in a dynamic environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Tuition Assistance

Paid Vacation Time

Paid Holidays

Monthly Incentive Opportunities

Qualifications

• 4+ years of experience, with 2 years in a mechanical/technical role.
• Valid driver's license and ability to meet vendor credentialing requirements.

Responsibilities

• Troubleshoot and repair medical equipment in hospitals.
• Manage time effectively to complete service calls and installations.

Skills

Mechanical Skills

Troubleshooting

Customer Engagement

Effective Communication

Basic Computer Skills

Education

High School Diploma or GED

Associates Degree or Certifications

Tools

HVAC Systems

Medical Equipment

Mobile Applications

Job description

Job Category: Service/Technical Services

North Hanover, NJ, US, 08501

Workplace Type: Remote

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote based Customer facing employee, primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electro mechanical and electronic units.

Individuals with experience working in HVAC repair, Mechanics, Maintenance, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, Electrical, etc. are often successful.

Technical Professional, Compliance-Regulatory and Continuous Improvement – 60%
Customer Focus & Retention – 30%
Customer Growth – 10%

Duties

• Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems and components.
• Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties.
• Work with cross functional teams (Tech Support, Engineering and Service Contract Management), to escalate issues appropriately and utilize advanced technology platforms to complete compliance regulatory requirements, and resolve and document troubleshooting issues.
• The Technician will provide Customers with information, pricing and repair options. With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory.
• Provide support to various locations within assigned territory depending on the service agreements and Customer needs.

Education Degree

• High School Diploma or GED

Required Experience

• High School Diploma or GED with 4+ years of work experience, with 2 of those years in a mechanical/technical role. Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.
• Valid driver’s license and the ability to meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.
• Customer and team engagement experience.
• Effective written and verbal communication skills.
• Basic computer skills (MS windows/email, navigation, mobile app, and ability to data input into multi systems).
• Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs.

Preferred Experience

• Extensive hands-on training and development.
• Career progression path within STERIS.
• Competitive pay and monthly incentive opportunity.
• Medical, vision, dental, life insurance, 401(k) with a company match, tuition assistance, and paid vacation time and paid holidays.

Skills

Pay range for this opportunity is $47,750.00-$66,937.50. This position is eligible for commission.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 [phone]. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Job Category: Service/Technical Services