Medical Equipment Service Technician

STERIS IMS; Akron (OH); Remote; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated Equipment Service Technician to join their remote team. This role involves troubleshooting and repairing medical equipment, primarily in hospitals, ensuring a safe and efficient environment for surgical procedures. The ideal candidate will possess strong mechanical skills, effective communication abilities, and a customer-focused mindset. With a flexible schedule and the opportunity to work independently while collaborating with a supportive team, this position offers a chance to advance your career in a vital sector of healthcare. Join a company committed to innovation and excellence in service delivery.

Qualifications

• 4+ years of work experience with 2 years in a mechanical/technical role.
• Valid driver’s license and ability to meet vendor credentialing requirements.

Responsibilities

• Troubleshoot and repair medical equipment used in surgical procedures.
• Manage time effectively to complete service calls and installations.

Skills

Mechanical troubleshooting

Customer engagement

Effective communication

Time management

Basic computer skills

Education

High School Diploma or GED

Associates degree or related certifications

Tools

MS Windows

Mobile applications

Job description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote based Customer facing employee, primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electromechanical and electronic units. This is STERIS' main line of OEM equipment (Washers and Sterilizers), it is our largest equipment portfolio, and consists of the equipment our company was founded on. Come advance your career with us in this role!

This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following states: Ohio.

What you'll do as an Equipment Service Technician:

• Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems and components.
• Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties.
• Work with cross functional teams (Tech Support, Engineering and Service Contract Management), to escalate issues appropriately and utilizes advanced technology platforms to complete compliance regulatory requirements and resolve and document troubleshooting issues.
• The Technician will provide Customers with information, pricing and repair options. With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory.
• Provide support to various locations within assigned territory depending on the service agreements and Customer needs.

The Experience, Skills, and Abilities needed or Required:

• High School Diploma or GED with 4+ years of work experience, with 2 of those years in a mechanical/technical role. Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.
• Valid driver’s license and the ability meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.
• Ability to meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.
• Customer and team engagement experience.
• Effective written and verbal communication skills.
• Basic computer skills (MS windows/email, navigation, mobile app, and ability to data input into multiple systems).
• Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs.
• Must be able to be compliant with hospital/customer credentialing requirements.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.