Medical Equipment Repairs Coordinator - Patient Care

Ista Express Service GmbH; Abington Township (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Paid time off

Paid holidays

401(k) with profit sharing

Career growth

Supportive leadership

Collaborative team

Longstanding company

Job summary

Blackburn's Physicians Pharmacy, Inc. in Abington is seeking a Customer Service Representative to join our Repairs Team. You will be the first point of contact for patients, caregivers, and providers, coordinating repair requests and scheduling service with empathy and efficiency.

The role emphasizes accurate records, insurance verification, and collaboration with technicians and billing to ensure timely repairs and exceptional service in a fast-paced environment.

Qualifications

• Outstanding customer service and communication skills.
• Strong organizational and multitasking abilities.
• Excellent attention to detail and accuracy.
• Ability to remain calm and professional in a fast-paced environment.
• Positive attitude with willingness to learn and grow.
• Team-oriented with the ability to work independently.
• Previous customer service or administrative experience required.
• Healthcare, medical equipment, or repair coordination experience preferred but not required.

Responsibilities

• Serve as the primary point of contact for patients, caregivers, referral sources, and healthcare providers requiring equipment repairs.
• Receive and coordinate repair requests by phone and in person with professionalism, empathy, and efficiency.
• Schedule service appointments and coordinate repairs with technicians and internal departments.
• Create and maintain accurate repair orders, customer records, and service documentation.
• Verify insurance eligibility and obtain required authorizations when applicable.
• Process payments, purchase orders, and repair-related documentation.
• Communicate repair status updates and provide exceptional customer support throughout the service process.
• Partner with technicians, warehouse staff, billing, and customer service teams to ensure repairs are completed accurately and efficiently.
• Prioritize multiple tasks while maintaining exceptional attention to detail and outstanding customer service.

Skills

Customer service

Organizational skills

Multitasking

Attention to detail

Communication skills

Teamwork

Education

High school diploma or equivalent

Tools

MS Office Suite

Outlook

Internet applications

Job description

Blackburn's Physicians Pharmacy, Inc. in Abington is seeking a Customer Service Representative to join our Repairs Team. You will be the first point of contact for patients, caregivers, and providers, coordinating repair requests and scheduling service with empathy and efficiency.

The role emphasizes accurate records, insurance verification, and collaboration with technicians and billing to ensure timely repairs and exceptional service in a fast-paced environment.