Customer Service Representative - Philadelphia, PA

BLACKBURNS PHYSICIANS PHARMACY INC; Abington Township (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Paid time off

Paid holidays

401(k) with profit sharing

Career growth

Supportive leadership

Collaborative team

Longstanding company

Job summary

Blackburn's Physicians Pharmacy, Inc. in Abington is seeking a Customer Service Representative to join our Repairs Team. You will be the first point of contact for patients, caregivers, and providers, coordinating repair requests and scheduling service with empathy and efficiency.

The role emphasizes accurate records, insurance verification, and collaboration with technicians and billing to ensure timely repairs and exceptional service in a fast-paced environment.

Qualifications

• Outstanding customer service and communication skills.
• Strong organizational and multitasking abilities.
• Excellent attention to detail and accuracy.
• Ability to remain calm and professional in a fast-paced environment.
• Positive attitude with willingness to learn and grow.
• Team-oriented with the ability to work independently.
• Previous customer service or administrative experience required.
• Healthcare, medical equipment, or repair coordination experience preferred but not required.

Responsibilities

• Serve as the primary point of contact for patients, caregivers, referral sources, and healthcare providers requiring equipment repairs.
• Receive and coordinate repair requests by phone and in person with professionalism, empathy, and efficiency.
• Schedule service appointments and coordinate repairs with technicians and internal departments.
• Create and maintain accurate repair orders, customer records, and service documentation.
• Verify insurance eligibility and obtain required authorizations when applicable.
• Process payments, purchase orders, and repair-related documentation.
• Communicate repair status updates and provide exceptional customer support throughout the service process.
• Partner with technicians, warehouse staff, billing, and customer service teams to ensure repairs are completed accurately and efficiently.
• Prioritize multiple tasks while maintaining exceptional attention to detail and outstanding customer service.

Skills

Customer service

Organizational skills

Multitasking

Attention to detail

Communication skills

Teamwork

Education

High school diploma or equivalent

Tools

MS Office Suite

Outlook

Internet applications

Job description

Blackburn's Physicians Pharmacy, Inc. Philadelphia, PA

Full-Time Monday-Friday Daylight Schedule

Help Keep Patients Moving

At Blackburn's Physicians Pharmacy, Inc., we believe reliable medical equipment is essential to helping people maintain their independence. For nearly 90 years, we've been committed to delivering exceptional service, compassionate care, and innovative healthcare solutions to the communities we serve.

We're looking for a friendly, organized, and customer-focused Customer Service Representative to join our Repairs Team in Abington. If you enjoy helping others, solving problems, and working in a fast-paced environment where every interaction makes a difference, we'd love to meet you.

As the first point of contact for repair requests, you'll play an important role in ensuring patients receive timely service and the equipment they rely on every day.

What You'll Do

• Serve as the primary point of contact for patients, caregivers, referral sources, and healthcare providers requiring equipment repairs.
• Receive and coordinate repair requests by phone and in person with professionalism, empathy, and efficiency.
• Schedule service appointments and coordinate repairs with technicians and internal departments.
• Create and maintain accurate repair orders, customer records, and service documentation.
• Verify insurance eligibility and obtain required authorizations when applicable.
• Process payments, purchase orders, and repair-related documentation.
• Communicate repair status updates and provide exceptional customer support throughout the service process.
• Partner with technicians, warehouse staff, billing, and customer service teams to ensure repairs are completed accurately and efficiently.
• Prioritize multiple tasks while maintaining exceptional attention to detail and outstanding customer service.

What We're Looking For

• Outstanding customer service and communication skills.
• Strong organizational and multitasking abilities.
• Excellent attention to detail and accuracy.
• Ability to remain calm and professional in a fast-paced environment.
• Positive attitude with a willingness to learn and grow.
• Team-oriented mindset with the ability to work independently.
• Previous customer service or administrative experience required.
• Healthcare, medical equipment, or repair coordination experience is preferred but not required.

Why Join Blackburn's?

• Monday-Friday daytime schedule with evenings and weekends off.
• Competitive pay and comprehensive benefits package.
• Paid time off and paid holidays.
• 401(k) with profit sharing.
• Career growth and professional development opportunities.
• Supportive leadership and a collaborative team environment.
• Join a respected, family-owned healthcare company serving our communities for nearly 90 years.

Make an Impact Every Day

Every repair request you coordinate helps ensure a patient has access to the equipment they need to live safely and independently. As a member of our Repairs Team, you'll play a vital role in delivering exceptional service while building meaningful relationships with patients, healthcare providers, and your teammates.

• High school diploma or equivalent (college credits or degree preferred).
• Prior experience with insurance verification and prior authorizations.
• Strong organizational, communication, and interpersonal skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Familiarity with medical terminology, physiology, and anatomy is a plus.
• Proficiency in MS Office Suite, including Outlook and Internet applications.
• A self-motivated individual with a keen attention to detail and problem-solving skills