Customer Service Representative - Philadelphia, PA

Blackburn'S Physicians Pharmacy; Abington Township (PA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) with profit sharing

Paid time off

Paid holidays

Career growth opportunities

Job summary

Blackburn's Physicians Pharmacy, Inc. in Abington, PA is seeking a Repairs Coordinator to serve as the primary contact for equipment repairs. You will coordinate repair requests, schedule service visits, and create repair orders while ensuring clear communication with patients and providers.

Experience in customer service or administrative roles plus familiarity with medical terminology is preferred. This full-time daytime role offers a supportive team, competitive benefits, and opportunities

Qualifications

• High school diploma or equivalent required; college credits or degree preferred.
• Experience in insurance verification or prior authorizations is a plus.
• Strong organizational, communication, and interpersonal skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Familiarity with medical terminology is beneficial.
• Proficiency in MS Office Suite (Outlook, Internet applications).
• Self-motivated with attention to detail and problem-solving skills.

Responsibilities

• Serve as the primary contact for patients, caregivers, referral sources, and healthcare providers needing equipment repairs.
• Receive and coordinate repair requests by phone and in person with professionalism and empathy.
• Schedule service appointments and coordinate repairs with technicians and internal departments.
• Create and maintain accurate repair orders, customer records, and service documentation.
• Verify insurance eligibility and obtain required authorizations when applicable.
• Process payments, purchase orders, and repair-related documentation.
• Communicate repair status updates and provide exceptional customer support throughout the service process.
• Collaborate with technicians, warehouse staff, billing, and customer service to ensure repairs are completed accurately.

Skills

Customer service

Communication

Organization

Multitasking

Attention to detail

Calm under pressure

Team player

Administrative experience

Healthcare knowledge

Education

High school diploma or equivalent

College credits or degree preferred

Tools

MS Office

Job description

Job Details

Job Location: ABET Medical - Abington, PA 19001-1724

Position Type: Full Time

Job Shift: Day

Job Category: Health Care

Blackburn's Physicians Pharmacy, Inc.| Philadelphia, PA

Full-Time | Monday-Friday | Daylight Schedule

Help Keep Patients Moving

At Blackburn's Physicians Pharmacy, Inc., we believe reliable medical equipment is essential to helping people maintain their independence. For nearly 90 years, we've been committed to delivering exceptional service, compassionate care, and innovative healthcare solutions to the communities we serve.

What You'll Do

• Serve as the primary point of contact for patients, caregivers, referral sources, and healthcare providers requiring equipment repairs.
• Receive and coordinate repair requests by phone and in person with professionalism, empathy, and efficiency.
• Schedule service appointments and coordinate repairs with technicians and internal departments.
• Create and maintain accurate repair orders, customer records, and service documentation.
• Verify insurance eligibility and obtain required authorizations when applicable.
• Process payments, purchase orders, and repair-related documentation.
• Communicate repair status updates and provide exceptional customer support throughout the service process.
• Partner with technicians, warehouse staff, billing, and customer service teams to ensure repairs are completed accurately and efficiently.
• Prioritize multiple tasks while maintaining exceptional attention to detail and outstanding customer service.

What We're Looking For

• Outstanding customer service and communication skills.
• Strong organizational and multitasking abilities.
• Excellent attention to detail and accuracy.
• Ability to remain calm and professional in a fast-paced environment.
• Positive attitude with a willingness to learn and grow.
• Team-oriented mindset with the ability to work independently.
• Previous customer service or administrative experience required.
• Healthcare, medical equipment, or repair coordination experience is preferred but not required.

Why Join Blackburn's?

• Monday-Friday daytime schedule with evenings and weekends off.
• Competitive pay and comprehensive benefits package.
• Paid time off and paid holidays.
• 401(k) with profit sharing.
• Career growth and professional development opportunities.
• Supportive leadership and a collaborative team environment.
• Join a respected, family-owned healthcare company serving our communities for nearly 90 years.

Make an Impact Every Day

Every repair request you coordinate helps ensure a patient has access to the equipment they need to live safely and independently. As a member of our Repairs Team, you'll play a vital role in delivering exceptional service while building meaningful relationships with patients, healthcare providers, and your teammates.

Qualifications

• High school diploma or equivalent (college credits or degree preferred).
• Prior experience with insurance verification and prior authorizations.
• Strong organizational, communication, and interpersonal skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Familiarity with medical terminology, physiology, and anatomy is a plus.
• Proficiency in MS Office Suite, including Outlook and Internet applications.
• A self-motivated individual with a keen attention to detail and problem-solving skills