Customer Service Representative - Tarentum, PA

BLACKBURNS PHYSICIANS PHARMACY INC; Tarentum (Allegheny County); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Paid time off

Paid holidays

401(k) with profit sharing

Career growth

Professional development

Collaborative team

Job summary

Blackburns Physicians Pharmacy, Inc. in Tarentum, PA seeks a Customer Service Representative to be the frontline contact for patients and providers.

You will handle in-person and phone assistance with empathy, verify insurance, process orders, and coordinate with internal teams to ensure accurate, timely fulfillment. Ideal candidates bring strong communication and organizational skills, with a focus on accuracy in a fast-paced setting.

Qualifications

• High school diploma or equivalent.
• Prior experience with insurance verification and prior authorizations.
• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Familiarity with medical terminology is a plus.

Responsibilities

• Serve as the primary contact for patients, caregivers, and providers.
• Assist customers in person and by phone with professionalism and empathy.
• Process orders accurately while maintaining patient information in systems.
• Verify insurance eligibility and obtain required authorizations.
• Collect and review documentation to ensure timely order fulfillment.
• Process payments and maintain accurate records.
• Collaborate with internal departments to ensure a seamless experience.
• Prioritize tasks while maintaining accuracy and service quality.

Skills

Customer service

Communication

Attention to detail

Multitasking

Healthcare exp.

Education

High School Diploma

Tools

MS Office Suite

Job description

Blackburn's Physicians Pharmacy, Inc. Tarentum, PA
Full-Time Monday-Friday Daylight Schedule
Make a Difference Every Day

At Blackburn's, we do more than provide medical equipment, we help people maintain their independence and improve their quality of life. Since 1936, we've been a trusted healthcare partner throughout Western Pennsylvania, built on exceptional service, integrity, and compassion.

We're looking for a friendly, detail-oriented Customer Service Representative who enjoys helping people, solving problems, and delivering an outstanding customer experience. If you thrive in a fast-paced environment and want meaningful work where every interaction matters, we'd love to meet you.

What You'll Do

• Serve as the primary point of contact for patients, caregivers, referral sources, and healthcare providers.
• Assist customers in person and over the phone with professionalism, empathy, and efficiency.
• Process orders accurately while maintaining patient information within company systems.
• Verify insurance eligibility and assist with obtaining required authorizations.
• Collect and review documentation to ensure timely order fulfillment.
• Process payments and maintain accurate records.
• Work closely with internal departments to ensure a seamless customer experience.
• Prioritize multiple tasks while maintaining accuracy and exceptional service.

What We're Looking For

• Outstanding customer service and communication skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Positive attitude with a willingness to learn.
• Team-oriented mindset and strong work ethic.
• Previous customer service or healthcare experience is preferred but not required.

Why Join Blackburn’s?

• Monday-Friday daytime schedule with evenings and weekends off.
• Competitive pay and comprehensive benefits package.
• Paid time off and paid holidays.
• 401(k) with profit sharing.
• Career growth and professional development opportunities.
• Supportive leadership and a collaborative team environment.
• Join a respected, family-owned healthcare company serving our communities for nearly 90 years.

Join a Team That Makes a Difference

Every phone call, every order, and every interaction helps improve someone's life. If you're looking for a career where your work has purpose and your contributions are valued, apply today and become part of the Blackburn's team.

• High school diploma or equivalent (college credits or degree preferred).
• Prior experience with insurance verification and prior authorizations.
• Strong organizational, communication, and interpersonal skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Familiarity with medical terminology, physiology, and anatomy is a plus.
• Proficiency in MS Office Suite, including Outlook and Internet applications.
• A self-motivated individual with a keen attention to detail and problem-solving skills