Medical Equipment Customer Service Representative

Rotech Healthcare; Overland Park (KS); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Medical Equipment Customer Service Representative to enhance patient care. In this vital role, you will engage with patients, manage durable medical equipment services, and ensure compliance with company standards. You'll coordinate with clients and referral sources, process billing paperwork, and assist with various customer service tasks. This position offers a dynamic work environment, where your skills in communication, organization, and problem-solving will significantly impact patient satisfaction and operational efficiency. Join a team committed to improving lives through exceptional service and quality healthcare products.

Benefits

Paid time off

Health insurance

401(k)

Employee discounts

Wellness programs

Recognition programs

Bonuses

Travel reimbursements

Overtime

Qualifications

• Experience with medical equipment and billing is preferred.
• Knowledge of medical terminology is a plus.

Responsibilities

• Assist with updating respiratory grid and clear previous day's route.
• Communicate with patients and referral sources to address concerns.
• Process paperwork for billing and prepare batch reports.

Skills

Effective communication skills in English

Accurate mathematical skills

Multi-tasking and attention to detail

Self-motivation and organization

Problem-solving

Education

High school diploma or GED

Tools

Microsoft Office (Outlook, Word, Excel)

Email

Job description

Medical Equipment Customer Service Representative

Join to apply for the Medical Equipment Customer Service Representative role at Rotech Healthcare.

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment.

Overview

We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states. For more information, visit our homepage: Rotech.com.

Job Information

Job Summary

We are seeking a dedicated Customer Service Representative to join our team. You will perform tasks and communication related to patient information intake concerning the service of durable medical equipment and respiratory products, coordinating with patients/clients, co-workers, and referral sources regarding patient services and third-party reimbursement.

Essential Job Duties and Responsibilities

• Assist with updating respiratory grid
• Clear previous day's route and check all paperwork for accuracy and completeness
• Communicate with patients/clients and referral sources both verbally and in writing to address questions and concerns
• Complete SOPs/CMNs and document on tracking logs
• Ensure compliance with company policies and standards
• Coordinate patient information, process paperwork for billing, and prepare batch reports for deliveries
• Maintain referral logs and monitor office supplies
• Prepare deposits and invoices
• Process paperwork, confirm tickets, input new patient setups, and assemble charts
• Provide service for retail/walk-in equipment requests and technical assistance to customers
• Verify insurance coverage and work with outside agencies to resolve issues
• May be required to cover on-call duties, drive a company vehicle, and make home deliveries
• Perform other duties as assigned

Qualifications

Employment is contingent on:

• Background investigation
• Drug screening (if applicable)
• Valid driver's license with a clean record (if applicable)

Required Education and Experience

• High school diploma or GED

Preferred Qualifications

• Experience with medical equipment, billing, or in the medical field
• One year of related work experience
• Knowledge of medical terminology

Skills and Competencies

• Accurate mathematical skills
• Effective communication skills in English
• Confidentiality and discretion
• Multi-tasking and attention to detail
• Self-motivation, organization, time management, problem-solving
• Ability to work independently and in a team

Machines, Equipment, and Technical Skills

• Email, internet research, Microsoft Office (Outlook, Word, Excel), office equipment

Physical Demands

• Lift and carry office and patient equipment (up to 35 pounds)
• May require driving, on-call duties, and contact with potentially contagious pathogens
• Sitting, standing, walking, talking, and close vision tasks

Benefits

Includes paid time off, holidays, overtime, commissions, travel reimbursements, employee discounts, recognition programs, bonuses, 401(k), health insurance, wellness programs, and more.

Make the right move and submit your resume today! Rotech reviews resumes and contacts applicants with relevant experience. Positions are posted for at least 5 days and remain open until filled. We appreciate your interest.

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.