Customer Service Representative

Nazdar Company; Lenexa (KS); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player in printing services is seeking a passionate Customer Service Representative to join their remote team. In this role, you will be the first point of contact for customers, providing exceptional service and support. With a focus on enhancing customer experiences, you will handle inquiries related to pricing, product recommendations, and order processing. The ideal candidate will possess strong multi-tasking abilities and a commitment to customer satisfaction. This opportunity offers a supportive environment where your skills will contribute to the company's growth and success.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Flexible Spending

Disability Insurance

Holidays

Qualifications

• 3-5 years of customer service experience in an inbound call center.
• Proficient in Microsoft Office Suite and CRM systems.

Responsibilities

• Engage with customers to understand their needs and provide solutions.
• Access and update customer information in CRM software.

Skills

Customer Service

Multi-tasking

CRM Software

Bilingual (English/Spanish)

Technical Troubleshooting

Education

High School Diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

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About The Company

Nazdar has been in business for over 100 years and is one of the leading ink manufacturers for screen and wide-format inkjet printing. Nazdar manufactures the most comprehensive selection of UV, water-based, and solvent-based screen printing inks, flexographic inks, and wide-format digital inks obtainable from a single source. Nazdar inks are primarily used by printers in the Point of Purchase (POP), Banner, Container, Industrial, Metal, Nameplate- Membrane Switch, Roll Label, Sign, and Textile decorating markets.

About The Job

Nazdar SourceOne is actively seeking to fill an open position for a remote Customer Service Representative. Our Customer Service team provides world-class service by striving to consistently delight our customers and provide them with quality experiences. As a CSR, you will handle inquiries related to pricing, availability, product recommendations, order processing, follow-up, and technical assistance for our printing customers across North America. Successful individuals will have a passion for customer service, strong multi-tasking skills, and experience in an inbound call center environment.

Duties And Responsibilities

1. Answer inbound calls and engage with customers, asking clarifying questions to understand their needs.
2. Serve as the first point of contact for customer and sales inquiries.
3. Access and update customer information in CRM software, resolving issues, recording preferences, and processing transactions.
4. Handle requests for orders, quotes, and product information received via various channels.
5. Enhance customer experience through upselling and cross-selling of products and services.
6. Troubleshoot basic technical problems by phone.
7. Aim for one-call resolution and provide prompt follow-up.
8. Utilize resources and technology to research and resolve issues.
9. Participate in ongoing training and self-development to stay updated.
10. Identify trends in customer calls and alert supervisors.
11. Suggest process improvements to enhance service and efficiency.
12. Build positive relationships with customers and colleagues.
13. Meet attendance, schedule adherence, quality, and productivity goals.
14. Assist with additional duties as directed by supervisors.
15. Adhere to safety, quality, and efficiency standards.

Qualifications And Skills

1. High School diploma or equivalent required.
2. Proficiency in Microsoft Excel, Word, and Outlook.
3. Experience with ERP or CRM systems; ability to learn new systems.
4. Three to five years of superior customer service experience in an inbound call center.
5. Quick learner of new technology and tasks.
6. Bilingual in English and Spanish is a plus.
7. Experience in a printing environment is a plus.
8. Understanding of printing products to offer suitable alternatives when necessary.

What’s In It For You

We are an Equal Opportunity Employer offering competitive pay, benefits, training, professional development, recognition, and career growth. Benefits include medical, dental, vision, 401(k), life insurance, flexible spending, disability, paid time off, and holidays.

We value our employees and aim to inspire them, fostering a rewarding and fun work environment with long-tenured staff. Bring your skills and contribute to our growth!

If this sounds like you, let us know. We look forward to meeting you!

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Printing Services