Medical Equipment Customer Service Representative

Rotech Healthcare; Louisville (KY); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in home medical equipment is looking for a dedicated Medical Equipment Customer Service Representative. In this role, you will engage with patients and manage their inquiries regarding durable medical equipment and respiratory products. Your responsibilities will include coordinating patient information, processing billing paperwork, and providing exceptional service to walk-in customers. This position offers a dynamic work environment where you can make a meaningful impact on patients' lives, ensuring they receive the support they need for their health and treatment at home. Join a team committed to outstanding customer care and enjoy a range of generous benefits.

Benefits

Generous Paid Time Off

Comprehensive Health Benefits

Employee Discounts

Recognition Programs

401k

Mileage Reimbursement

Telephone Reimbursement

Qualifications

• High school diploma or GED required.
• Preferred experience with medical equipment or billing.

Responsibilities

• Assist with updating respiratory grid and ensure paperwork accuracy.
• Communicate with patients and referral sources about services.
• Process paperwork for billing and prepare reports.

Skills

Mathematical Skills

Effective Communication

Organization

Problem-Solving

Multi-Tasking

Education

High School Diploma or GED

Job description

Medical Equipment Customer Service Representative

Join to apply for the Medical Equipment Customer Service Representative role at Rotech Healthcare.

About Rotech

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead more comfortable and productive lives by engaging them in their care and empowering them to manage their health and treatment at home. We operate hundreds of locations across 45 states, providing high-quality medical products, services, and outstanding customer care. For more information, visit Rotech.com.

Overview and Responsibilities

Job Summary: We are seeking a dedicated Customer Service Representative to join our team. You will handle tasks related to patient information, service of durable medical equipment, respiratory products, and supplies, communicating with patients, co-workers, and referral sources concerning patient services and third-party reimbursement.

Essential Duties and Responsibilities

• Assist with updating respiratory grid and check all paperwork for accuracy.
• Communicate with patients and referral sources to address questions and concerns promptly.
• Complete SOPs/CMNs and document on tracking logs.
• Coordinate patient information, process paperwork for billing, and prepare batch reports for UPS deliveries.
• Maintain referral logs and office supplies.
• Prepare deposits, invoices, and process paperwork including new patient setups and chart assembly.
• Provide service for retail/walk-in equipment requests and technical assistance to customers.
• Verify insurance coverage and resolve customer issues with outside agencies.
• May be required to cover on-call duties, drive a company vehicle, and make home deliveries.

Qualifications

• High school diploma or GED required.
• Preferred experience with medical equipment, billing, or in the medical field.
• One year of related work experience preferred.
• Valid driver’s license with a clean record if driving is required.

Skills and Competencies

• Accurate mathematical skills and effective communication.
• Ability to interpret various communications and maintain confidentiality.
• Multi-tasking, organization, and problem-solving skills.
• Ability to work independently and as part of a team.

Physical Demands and Equipment

Must lift and carry equipment (minimum 35 pounds), potentially make deliveries, and interact with patients and equipment, with exposure to contagious pathogens. Requires sitting, standing, walking, and close vision.

Benefits

Generous paid time off, holidays, overtime, commissions, mileage and telephone reimbursement, employee discounts, recognition programs, and comprehensive health benefits including 401k, medical, dental, vision, HSA, FSA, life insurance, and more.

Additional Information

We encourage qualified candidates to apply. All employment decisions are made without regard to race, color, age, gender, religion, national origin, or other protected characteristics under applicable law.