Medical Equipment Customer Service Representative

Rotech Healthcare; Scranton (Lackawanna County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in home medical equipment is seeking a dedicated Customer Service Representative. This role involves engaging with patients and clients regarding durable medical equipment, ensuring accurate communication, and providing outstanding customer care. You will be responsible for coordinating patient information, processing billing paperwork, and assisting with equipment requests. Join a team that values effective communication and problem-solving skills, while contributing to the well-being of patients. This position offers a dynamic work environment and opportunities for professional growth.

Benefits

Paid time off

Health insurance

401k

Bonuses

Vehicle reimbursement

Phone reimbursement

Wellness programs

Qualifications

• Experience with medical equipment and billing preferred.
• One year of related work experience preferred.

Responsibilities

• Assist with updating respiratory grid and checking paperwork accuracy.
• Communicate with patients and referral sources to address concerns.
• Coordinate patient information and process paperwork for billing.

Skills

Effective communication skills

Accurate mathematical skills

Problem-solving skills

Multi-tasking with attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Email

Job description

Medical Equipment Customer Service Representative

Join to apply for the Medical Equipment Customer Service Representative role at Rotech Healthcare.

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment.

We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home.

Rotech provides high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage: Rotech.com.

Job Information

Job Summary

We are seeking a dedicated Customer Service Representative to join our team. In this position, you are responsible for tasks and communication related to patient information intake concerning durable medical equipment and respiratory products and supplies, involving patients/clients, co-workers, and referral sources, especially regarding patient services and third-party reimbursement.

Essential Job Duties and Responsibilities

• Assist with updating respiratory grid
• Clear previous day's route and check all paperwork for accuracy and completeness
• Communicate with patients/clients and referral sources both verbally and in writing to ensure questions and concerns are addressed promptly
• Complete SOPs/CMNs and document on tracking log
• Comply with all applicable policies and procedures to meet JCAHO and company standards
• Coordinate patient information, process paperwork for billing, and prepare batch reports for deliveries
• Maintain referral log
• Monitor office supplies
• Prepare deposits and invoices as needed
• Process paperwork, confirm tickets, input new patient setups, and assemble charts
• Provide service for retail/walk-in equipment requests and technical assistance to customers
• Verify insurance coverage including Medicare, Medicaid, and private insurance
• Collaborate with outside agencies to resolve customer issues
• May be required to cover on-call duties, drive a company vehicle, and make home deliveries
• Perform other duties as assigned

Qualifications

Employment is contingent on:

• Background investigation
• Drug screening (if applicable)
• Valid driver’s license with a clean driving record (if applicable)

Required Education and Experience

• High school diploma or GED

Preferred Education and Experience

• Experience with medical equipment, billing, and medical terminology (preferred)
• One year of related work experience (preferred)

Skills and Competencies

• Accurate mathematical skills
• Effective communication skills in English
• Ability to interpret various communications
• Maintain confidentiality and discretion
• Multi-tasking with attention to detail
• Self-motivated, organized, and good problem-solving skills
• Ability to work independently and in a team

Machines, Equipment, and Technical Skills

• Email, internet research, Microsoft Office, office equipment

Physical Demands

• Lift and carry office and patient equipment
• May require driving and home deliveries
• Exposure to contagious pathogens
• Sitting, walking, standing, talking, and close vision tasks

Benefits

Includes paid time off, holidays, overtime, bonuses, vehicle and phone reimbursement, employee programs, 401k, health insurance, and wellness programs.

Make the right move and submit your resume today! We review resumes and contact applicants with relevant experience. All positions are posted for at least 5 days and remain open until filled. We appreciate your interest in Rotech Healthcare Inc.

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.