Medical Equipment Customer Service Representative

Rotech Healthcare; New Philadelphia (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a dedicated Customer Service Representative to enhance patient care through effective communication and coordination. In this role, you will manage patient information related to durable medical equipment, ensuring accuracy and compliance with billing processes. Your contributions will directly impact patient satisfaction and service quality. Join a team that values your skills and offers generous benefits, including paid time off, health insurance, and a supportive work environment. If you are detail-oriented and thrive in a dynamic setting, this opportunity is perfect for you.

Benefits

Generous Paid Time Off

401(k)

Comprehensive Health Insurance

Employee Discounts

Recognition Programs

Wellness Programs

Overtime Pay

Bonuses

Qualifications

• Experience with medical equipment and billing preferred.
• Knowledge of medical terminology is a plus.

Responsibilities

• Handle patient information intake for medical equipment.
• Coordinate with patients and referral sources for quality service.
• Process paperwork for billing and maintain referral logs.

Skills

Mathematical Skills

Effective Communication

Multi-tasking

Attention to Detail

Problem-Solving Skills

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Office Equipment (fax, copier, printer)

Job description

Medical Equipment Customer Service Representative

Join to apply for the Medical Equipment Customer Service Representative role at Rotech Healthcare.

Overview

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead more comfortable and productive lives by engaging them in their care and empowering them to manage their health at home. Rotech offers high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states. For more information, visit Rotech.com.

Job Summary

We are seeking a dedicated Customer Service Representative to join our team. This role involves handling all tasks and communication related to patient information intake concerning durable medical equipment and respiratory products, coordinating with patients, clients, co-workers, and referral sources to ensure quality patient services and third-party reimbursement.

Essential Job Duties and Responsibilities

• Assist with updating respiratory grid and check all paperwork for accuracy
• Communicate with patients and referral sources to address questions and concerns
• Complete SOPs/CMNs and document on tracking logs
• Coordinate patient information, process paperwork for billing, and prepare batch reports
• Maintain referral logs, monitor office supplies, and prepare deposits and invoices
• Process paperwork, confirm tickets, input new patient setups, and assemble charts
• Provide service for retail and walk-in equipment requests, and offer technical assistance
• Verify insurance coverage and work with outside agencies to resolve issues
• May be required to cover on call, drive a company vehicle, and make home deliveries
• Ensure predictable attendance and work cooperatively with others
• Handle multiple tasks efficiently and perform other duties as assigned

Qualifications

Employment is contingent upon background checks, drug screening, and a valid driver’s license where applicable. A high school diploma or GED is required. Preferred qualifications include experience with medical equipment, billing, and the medical field, along with knowledge of medical terminology.

Skills and Competencies

• Accurate mathematical skills
• Effective communication in English
• Ability to interpret various communications and maintain confidentiality
• Multi-tasking, attention to detail, organization, and problem-solving skills
• Ability to work independently and as part of a team

Machines, Equipment, and Technical Abilities

• Email, internet research, Microsoft Outlook, Word, Excel
• Office equipment such as fax, copier, printer, and phone

Physical Demands

• Lifting and carrying equipment (minimum 35 pounds), possible home deliveries
• Exposure to contagious pathogens, sitting, walking, standing, and visual acuity for small print

Benefits

We offer generous paid time off, holidays, overtime, bonuses, employee discounts, recognition programs, 401(k), comprehensive health insurance, and wellness programs. For more details, visit our website.

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