Medical Equipment Customer Service Representative

Rotech Healthcare; Louisville (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider is seeking a Medical Equipment Customer Service Representative to assist with patient information intake and communication regarding durable medical equipment. This role involves coordinating patient information, handling paperwork for billing, and providing service for retail requests. Ideal candidates will have strong communication skills, a high school diploma, and preferably some experience in medical equipment or billing.

Benefits

Paid time off

Holidays

Overtime

Bonuses

Employee discounts

401k

Health insurance

Wellness programs

Qualifications

• Background check and drug screening required.
• One year of related work experience preferred.

Responsibilities

• Assist with updating respiratory grid and check paperwork accuracy.
• Communicate with patients and referral sources.
• Prepare paperwork for billing and complete batch reports.

Skills

Communication

Basic Math

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Medical Equipment Customer Service Representative

Join to apply for the Medical Equipment Customer Service Representative role at Rotech Healthcare.

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment.

We help patients lead a more comfortable and productive life by engaging them in their care and empowering them to manage their health and treatment at home. Rotech offers high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states. For more information, visit our company homepage.

Job Overview

We are seeking a dedicated Customer Service Representative to join our team. You will be responsible for tasks related to patient information intake concerning durable medical equipment and respiratory products, communication with patients, clients, co-workers, and referral sources, as well as third-party reimbursement processes.

Essential Duties and Responsibilities

• Assist with updating respiratory grid and check all paperwork for accuracy
• Communicate with patients/clients and referral sources to address questions and concerns
• Complete SOPs/CMNs and document on tracking logs
• Coordinate patient information, prepare paperwork for billing, and complete batch reports
• Maintain referral logs and monitor office supplies
• Prepare deposits, invoices, and handle paperwork including patient setup and chart assembly
• Provide service for retail/walk-in equipment requests and technical assistance to customers
• Verify insurance coverage and work with outside agencies to resolve issues
• May be required to cover on-call duties, drive a company vehicle, and make home deliveries

Qualifications

• Background check and drug screening
• Valid driver's license with a clean record (if applicable)

Education and Experience

• High school diploma or GED required

Preferred Skills and Experience

• Medical equipment experience, billing, or administrative record management preferred
• One year of related work experience preferred
• Knowledge of medical terminology preferred

Skills and Competencies

• Strong communication skills in English
• Ability to perform basic math, maintain confidentiality, multi-task, and work independently or in a team

Technical Skills

• Email, internet research, Microsoft Office applications, office equipment proficiency

Physical Demands

• Lifting up to 35 pounds, driving, exposure to pathogens, and various physical activities

Benefits

• Paid time off, holidays, overtime, bonuses, employee discounts, 401k, health insurance, and wellness programs

Make the right move and submit your resume today! We review resumes and contact applicants with relevant experience. Positions remain open until filled. We appreciate your interest in Rotech Healthcare Inc.

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industry: Hospitals and Healthcare