Medical Equipment Customer Service Representative

Rotech Healthcare; Lincolnton (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a dedicated Customer Service Representative to enhance patient care and support. This role involves managing patient information, coordinating billing paperwork, and ensuring effective communication with patients and referral sources. The ideal candidate will have strong communication skills and the ability to multitask in a fast-paced environment. With a commitment to empowering patients, this position offers a chance to make a real difference in their lives. Join a team that values diversity and inclusion while providing essential medical services across the nation.

Benefits

Generous paid time off

Holidays

Overtime

Bonuses

Insurance options

Retirement plans

Wellness programs

Qualifications

• Experience with medical equipment and billing preferred.
• One year of related work experience is a plus.

Responsibilities

• Manage patient information related to medical equipment.
• Communicate with patients and referral sources for inquiries.
• Coordinate paperwork for billing and prepare reports.

Skills

Math skills

Effective communication

Confidentiality

Multi-tasking

Organization

Teamwork

Education

High school diploma or GED

Job description

Medical Equipment Customer Service Representative

Join to apply for the Medical Equipment Customer Service Representative role at Rotech Healthcare.

Overview

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead more comfortable and productive lives by engaging them in their care and empowering them to manage their health at home. Rotech offers high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states. For more information, visit our homepage at Rotech.com.

Job Summary

We are seeking a dedicated Customer Service Representative to join our team. Responsibilities include managing patient information related to durable medical equipment and respiratory products, communicating with patients, co-workers, and referral sources, and handling third-party reimbursements.

Essential Duties & Responsibilities

• Assist with updating respiratory grid and checking paperwork for accuracy
• Communicate with patients and referral sources to address questions and concerns
• Complete SOPs/CMNs and document on tracking logs
• Coordinate patient information, process paperwork for billing, and prepare reports
• Maintain referral logs and office supplies
• Prepare deposits and invoices, process paperwork, and provide retail/walk-in service
• Verify insurance coverage and work with outside agencies to resolve issues
• Potentially cover on-call duties, drive a company vehicle, and make home deliveries

Qualifications

• Background check and drug screening as applicable
• Valid driver’s license with a clean record if driving is required

Required Education & Experience

• High school diploma or GED

Preferred Experience

• Experience with medical equipment, billing, and medical terminology
• One year of related work preferred

Skills & Competencies

• Math skills, effective communication, confidentiality, multi-tasking, organization, and teamwork

Physical Demands

• Lifting equipment, potential for home visits, and exposure to pathogens

Benefits

Generous paid time off, holidays, overtime, bonuses, insurance options, retirement plans, and wellness programs.

Make the right move and submit your resume today! Rotech Healthcare is an Equal Opportunity Employer committed to diversity and inclusion.