Customer Service Representative - Remote

Cognizant North America; Charlotte (NC); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their remote team. This role is pivotal in supporting the Selling Team and ensuring customer satisfaction by managing inquiries and resolving issues efficiently. With a focus on maintaining strong business relationships, you'll engage with customers through various channels, including phone and email. The ideal candidate will possess strong communication skills and a proactive approach to problem-solving. Join this innovative firm and be part of a dynamic environment where your contributions directly impact client success!

Benefits

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• 2+ years of customer service experience required.
• Excellent oral and written communication skills.

Responsibilities

• Handle service and delivery inquiries for food service clients.
• Document issues and take actions to resolve inquiries.

Skills

Customer Service

Problem Solving

Communication Skills

Attention to Detail

Education

High School Diploma or equivalent

Job description

Cognizant is a large IT Consulting Firm that uses modern technologies to support a wide variety of industries. The Customer Service Representative contributes to Cognizant's Contact Center for Foodservice success by providing support to the Selling Team, field partners, and Direct Customers. This person will handle service and delivery inquiries and resolve concerns for one of Cognizant's Food Service Clients. They establish and maintain Gold Standard business relationships and maintain predetermined brand distribution percentages for the customer base. This position receives and responds to inbound call inquiries and communications from customers, marketing associates, and other customer service representatives. The position also makes outbound calls and processes other tasks as and when required. This role is fully remote for candidates living in the United States.

Role Responsibilities

• Offer Sales & Sales Support interactions from Customers and Sales Associates (via phone, email, and teams chat) such as general inquiries, feedback, incidents, and order management.
• Use computerized systems for tracking, information gathering, and/or troubleshooting.
• Answer basic questions and resolve basic problems.
• Document issues, identify, and take appropriate actions to resolve inquires including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and customer facing applications.
• Actively re-direct incoming callers to self-service options
• Perform proactive outbound follow-up communications as necessary
• Process orders and other related voice and non-voice tasks as needed to meet client needs

Role Requirements

• A High School Diploma or equivalent is required
• At least 2 years of Customer Service experience
• Previous call center experience is preferred but not required
• Previous experience in foodservice or foodservice distribution is preferred but not required.
• A self-starter that demonstrates customer service skills.
• Ability to select and apply standard policies and procedures.
• Ability to resolve routine problems and questions independently.
• Ability to pay close attention to detail and use time effectively.
• Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications.
• Ability to work in a fast-paced team environment.

Requirements for Working From Home

• A private and secure space to do work uninterrupted by others in the home.
• Must connect to the internet with a CAT 7 Ethernet cord or higher. Using a WiFi connection is not allowed.
• All equipment needed for the job will be provided, but not the Ethernet cord

Salary and Other Compensation:

Applications are accepted until June 15th, 2025.

The hourly rate for this position is $14.50 per hour.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.