Medical Equipment Customer Service Representative

Rotech Healthcare; Adel (GA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Customer Service Representative to manage patient information and coordinate services related to durable medical equipment. The role involves effective communication with patients and referral sources, ensuring compliance with company standards, and managing paperwork. Ideal candidates will possess strong problem-solving skills, attention to detail, and experience in the medical field. Join a team dedicated to improving patient care and outcomes.

Benefits

Paid time off

Health insurance

401k

Employee discounts

Bonuses and incentives

Qualifications

• Experience with medical equipment, billing, or in the medical field preferred.
• Knowledge of medical terminology and administrative record management.

Responsibilities

• Handle patient information intake for medical equipment.
• Coordinate with patients and referral sources regarding services.
• Verify insurance coverage and manage paperwork.

Skills

Effective communication

Multi-tasking

Problem-solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Medical Equipment Customer Service Representative

Join to apply for the Medical Equipment Customer Service Representative role at Rotech Healthcare.

Overview

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead more comfortable and productive lives by engaging them in their care and empowering them to manage their health at home. Rotech offers high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states. For more information, visit our homepage: Rotech.com.

Job Summary

We are seeking a dedicated Customer Service Representative to join our team. You will handle all tasks and communication related to patient information intake concerning durable medical equipment and respiratory products and supplies, coordinating with patients, co-workers, and referral sources regarding patient services and third-party reimbursement.

Essential Duties and Responsibilities

• Assist with updating respiratory grid.
• Clear previous day's route and verify all paperwork for accuracy.
• Communicate with patients and referral sources promptly and effectively.
• Complete SOPs/CMNs and document on tracking logs.
• Ensure compliance with company policies and standards.
• Coordinate patient information, process paperwork for billing, and prepare batch reports.
• Maintain referral logs and monitor office supplies.
• Prepare deposits, invoices, and manage paperwork including new patient setups and chart assembly.
• Provide customer service for retail/walk-in equipment requests and technical assistance.
• Verify insurance coverage and work with outside agencies to resolve issues.
• May be required to cover on-call duties, drive a company vehicle, and deliver to patients’ homes.
• Maintain regular attendance and work cooperatively with others.
• Handle multiple tasks efficiently and politely interact with patients and referral sources.
• Perform other duties as assigned.

Qualifications

Employment is contingent upon background checks, drug screening, and a valid driver’s license with a clean record (if applicable).

Required Education/Experience

• High school diploma or GED.

Preferred Experience

• Experience with medical equipment, billing, or in the medical field.
• Knowledge of medical terminology and administrative record management.
• At least one year of related work experience preferred.

Skills and Competencies

• Accurate mathematical skills.
• Effective communication skills in English.
• Ability to interpret various forms of communication.
• Maintain confidentiality and discretion.
• Multi-tasking and attention to detail.
• Self-motivated, organized, and good problem-solving skills.
• Ability to work independently and in a team.

Technical Skills

• Proficiency with email, internet research, Microsoft Office, and office equipment.

Physical Demands

• Lifting office and patient equipment (up to 35 pounds).
• May involve driving, delivering, and exposure to pathogens.
• Requires sitting, standing, walking, and visual acuity for small print.

Benefits

• Paid time off, holidays, and overtime pay.
• Reimbursements, employee discounts, recognition, bonuses, and incentives.
• Health insurance, 401k, HSA/FSA, life and disability insurance, mental health programs, and more.

Apply today to make the right move! We review resumes and contact candidates with relevant experience. All positions are posted for a minimum of 5 days and remain open until filled. We appreciate your interest in Rotech Healthcare Inc.