Medical Equipment Customer Care Specialist

Hart Medical Equipment; Lansing (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Hart Medical Equipment in Lansing, MI is seeking a dedicated full-time Customer Service/Order Coordinator. You will be the first point of contact, taking orders, answering questions, handling complaints, and troubleshooting issues to ensure patient needs are met.

Responsibilities include greeting customers, active listening, processing orders, coordinating service requests, verifying insurance and physician orders, and maintaining accurate records.

Qualifications

• High school diploma or GED required or equivalent.
• Minimum 6 months of customer service experience preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Greet customers with a positive, empathetic attitude and handle inquiries.
• Process orders and update customer records accurately.
• Verify insurance coverage and billing information as needed.
• Assist internal and external customers in a professional manner.
• Coordinate orders, service requests and scheduling with dispatch.
• Maintain patient and order records and communicate with physicians as needed.

Skills

Customer service

Communication

Data entry

Typing

Attention to detail

Fast-paced environment

Education

High school diploma or GED

Job description

Hart Medical Equipment in Lansing, MI is seeking a dedicated full-time Customer Service/Order Coordinator. You will be the first point of contact, taking orders, answering questions, handling complaints, and troubleshooting issues to ensure patient needs are met.

Responsibilities include greeting customers, active listening, processing orders, coordinating service requests, verifying insurance and physician orders, and maintaining accurate records.