Medical Device Technician

StemWave; Woburn (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

StemWave, a fast-growing medical device startup, seeks a Repair and Quality Assurance Technician in Woburn, MA. This full-time role focuses on repairing devices, conducting quality assurance, and delivering exceptional customer service. Ideal candidates are detail-oriented, technically skilled, and thrive in a dynamic environment.

Benefits

Paid time off

Relocation assistance

Dental insurance

Health insurance

Vision insurance

Qualifications

• 0-2 years of experience in a related field.
• Proficient with hand tools and power tools.
• Good communication abilities for client interactions.

Responsibilities

• Diagnose and repair devices following SOPs.
• Conduct Quality Assurance inspections.
• Serve as the main escalation point for the Technical Service team.

Skills

Troubleshooting techniques

Attention to detail

Communication skills

Organizational skills

Problem-solving

Education

High school diploma or equivalent

Tools

Power Drill

Multimeter

Soldering Iron

Job description

Company Overview:

StemWave is a Medical Device startup with locations in the Seaport and Woburn, MA. We are among the fastest growing orthopedic shockwave devices in the United States and are rapidly innovating our product in effort to reach best-in-class status. Ranked as the 227th fastest-growing privately owned startup in 2023, we are looking to continue expanding our team and enhancing our capabilities. We are a young company seeking passionate and driven individuals who are eager to make a difference and pursue growth opportunities. StemWave is an equal opportunity employer, and we welcome applicants from diverse backgrounds.

Job Description:

We are seeking a highly motivated and detail-oriented Repair and Quality Assurance Technician to join our dynamic team. In this role, you will be responsible for performing repairs on StemWave devices, managing Spare Parts inventory, conducting quality assurance inspections, and providing an exceptional client service experience. The ideal candidate will possess strong technical skills, a keen eye for detail, an innovative mindset, excellent communication abilities, and a passion for problem-solving.

Responsibilities:

Repairs:

• You will diagnose and repair devices following SOPs, manage spare parts inventory and loaner devices, document malfunctions and consumables returns, prepare units for shipment, and collaborate with the shipping and logistics team.
  
  

Quality Assurance:

• You will conduct Quality Assurance inspections, offer feedback to optimize QA procedures, assist in consolidating feedback for device groupings, and participate in outbound shipment processes.
  
  

Service Calls:

• Serve as the main escalation point for the Technical Service team. You'll oversee advanced diagnostic repairs, authorize and execute full retractions and component swap-outs for customers, and deliver comprehensive explanations of repair results to clients.
  
  

Shipments:

• Support inbound shipment processes, manage outbound shipments to clients, and handle receipt, notification, and documentation of incoming swap-outs and retractions.
  
  

Internal Team / Operations:

• Attend team and manufacturer meetings.
• Assist in maintaining warehouse cleanliness standards
  
  

Miscellaneous:

• Pursue passion projects and support warehouse operations.
  
  

Requirements:

• Proficiency in utilizing hand tools and power tools.
• Knowledge of troubleshooting techniques for identifying hardware and software issues.
• Strong attention to detail in documenting repairs and adhering to quality standards.
• Excellent communication skills for interacting with customers and colleagues.
• Organizational skills for maintaining a clean and orderly workspace.
• Ability to adapt to changing repair procedures and collaborate effectively with teams.
• Dedication to continuous improvement and upholding high-quality standards.
• We are looking for a dynamic individual who thrives in a fast-paced, innovative environment. If you are passionate about technology, enjoy solving complex problems, and are eager to contribute to a pioneering team, we encourage you to apply.
  
  

Ideal Candidate:

• 0-2 years of experience in a related field
• 0 years of experience with an Engineering background
• 1-2 years w/o Engineering background is acceptable
• Well-spoken and able to communicate with clients professionally in de-escalation settings
• Strong organizational skills and a keen eye for detail
• Desire to work with their hands
• Comfortable speaking up and making suggestions to leadership on improving processes
• Physically able to lift 150lbs from the ground
• Ability to work closely as a team
• Strong verbal and written communication skills
• Needs a passport - occasional international travel required
  
  

Tools to be used:

• Power Drill
• Screwdriver
• Hot Glue Gun
• Multimeter
• High-voltage Probe
• Wrenches
• Hammer
• Handsaw
• Soldering Iron
  
  

Technical Skills:

• Required:
• Reading drawings and schematics
• Written documentation skills
• Familiarity with Medical Devices or other regulated industries is highly encouraged (defense, aerospace, biotech)
• Able to diagnose and troubleshoot electromechanical systems
• Understands how to work with calibrated equipment
• Strong technical skills (mechanical assembly, repair, wiring, soldering, etc.)
• Passion for building things
• Opportunities for future product development involvement exist for candidates with CAD, electrical design, or regulatory experience. Not required, but Nice to Have:
• AutoCAD
• SolidWorks
• Experience with high-voltage applications
• Schematic design
• PCB layout
• Experience with electrical or mechanical design
• Experience working under a quality system
• Experience with any regulatory standard
  

Job Type: Full-time

Pay: $20.78 - $25.03 per hour

Work Location: In person

Ability to Relocate:

• Woburn, MA 01801: Relocate before starting work (Required)
  
  

Expected hours: 40 hours per week

Schedule:

• Monday to Friday (8 am-4:30 pm)
  
  

Ability to Commute:

• Woburn, MA 01801 (Preferred)
  
  

Willingness to travel:

• 25% (Preferred)
  
  

Benefits:

• Paid time off
• Relocation assistance
• Dental insurance
• Health insurance
• Vision insurance