Medical Device Technical Services Engineer

Mass Digital Health; Chelmsford (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

TIMS Medical seeks a Technical Services Engineer to support customers, validate product functionality, and perform onsite installation and training of TIMS Medical products. Reporting to the Director of Customer Service, you will be part of a team handling real-time support calls, online inquiries, and GoToMeeting sessions to ensure proper training and satisfaction.

The role requires 2–5 years of customer service and technical experience, preferably with medical products, and strong

Qualifications

• College degree, technical preferred.
• Networking experience preferred.
• Experience with CRM products (Infor CRM / SalesLogix is a plus).
• Excellent organizational and time management skills.
• Excellent verbal communication, presentation, and writing skills.
• Demonstrated skills as a team player.
• Ability to cope with a fluctuating and demanding workload.
• Ability to learn new technical products quickly.
• Ability to adapt to new and changing job tasks in a fast paced environment.
• Excellent attention to detail.
• Good analytical skills.
• Skilled with Word, Excel, Outlook, & Powerpoint.
• Travel of up to 50% may be required if specializing in onsite installation & training.

Responsibilities

• Provide customer support via phone, email, and online tickets.
• Assist with product validation testing and documentation.
• Perform onsite installation and training at customer sites, including hospital networks.

Skills

Verbal communication

Written communication

Time management

Teamwork

Analytical skills

CRM experience

Networking experience

MS Office

Travel readiness

Technical aptitude

Attention to detail

Learning new products

Adaptability

Education

College degree

Tools

Infor CRM

SalesLogix

Job description

TIMS Medical seeks a Technical Services Engineer to support customers, validate product functionality, and perform onsite installation and training of TIMS Medical products. Reporting to the Director of Customer Service, you will be part of a team handling real-time support calls, online inquiries, and GoToMeeting sessions to ensure proper training and satisfaction.

The role requires 2–5 years of customer service and technical experience, preferably with medical products, and strong