Medical Device Support Technician I

Abbott; Los Angeles (CA); On-site; USD 26,000 - 52,000; Full time

Job summary

Abbott in Los Angeles, CA seeks a Remote Care Technician I for a non-remote, on-site role supporting remote patient monitoring inquiries. You will work in a call center, providing basic clinical and technical interfacing between patients and the medical community.

The role requires high school diploma or GED and strong verbal/written communication, with preference for healthcare device support experience. A matrixed, fast-paced environment is expected.

Qualifications

• High school diploma or GED required.
• Experience in customer service or medical device support preferred.
• Ability to work in a matrixed, fast-paced environment.

Responsibilities

• Answer inquiries about technical issues and complaints from callers.
• Triages calls and forwards to appropriate personnel.
• Assist with remote care product setup and troubleshooting.
• Guide patients on transmitting data from ICD/Pacemaker devices.
• Document patient issues with Field Contact Reports (FCR) and SWRs.
• Support Merlin.net navigation and password resets.

Skills

Customer service

Verbal and written communication

Multitasking

Organizational skills

Education

High school diploma/GED

Job description

Abbott in Los Angeles, CA seeks a Remote Care Technician I for a non-remote, on-site role supporting remote patient monitoring inquiries. You will work in a call center, providing basic clinical and technical interfacing between patients and the medical community.

The role requires high school diploma or GED and strong verbal/written communication, with preference for healthcare device support experience. A matrixed, fast-paced environment is expected.