Medical Device Service & Orders Coordinator

Baxter; Skaneateles Falls (NY); On-site; USD 45,000 - 62,000; Full time

Benefits offered by this job

Medical and dental coverage

401(k) Retirement Savings Plan

Job summary

Baxter is seeking a Product Service Coordinator to support depot service and repair operations for medical devices. You will manage service transactions in SAP, coordinate repairs, process customer orders, and ensure accurate documentation throughout the repair lifecycle.

This role combines system-based work with customer communication and operational support to move products efficiently back to customers. The position requires data entry accuracy and collaboration with multiple internal teams.

Qualifications

• High School Diploma or equivalent.
• 1+ years of experience in service operations, customer service, order management, logistics, administrative support, data processing, or a related environment.
• Experience working with computer-based systems to process orders, service transactions, customer information, or operational documentation.
• Ability to type a minimum of 40 words per minute.

Responsibilities

• Receive and process returned medical devices, verify product information, and enter service-related details into SAP.
• Create and maintain service records, including customer account information, billing details, return authorizations, costs, revenue data, and repair documentation.
• Review incoming service paperwork and technical findings, then accurately document repair information, complaint records, and service transactions within SAP.
• Create sales orders, exchange orders, loaner orders, and outbound deliveries to support repair and replacement activities.
• Communicate with customers regarding repair estimates, purchase orders, payment information, service status updates, and product returns.
• Partner with Quality, Regulatory, Customer Service, Shipping, Technical Support, Engineering, Credit, and other internal teams to support complaint investigations and service operations.
• Identify and document customer complaints, escalating potential MDR-related events and quality concerns through established processes.
• Support receiving and warehouse activities as needed, including assisting with the processing and handling of returned devices.

Skills

Customer service

Data processing

Order management

Administrative support

Education

High School Diploma

Tools

SAP

Microsoft Office

Job description

Baxter is seeking a Product Service Coordinator to support depot service and repair operations for medical devices. You will manage service transactions in SAP, coordinate repairs, process customer orders, and ensure accurate documentation throughout the repair lifecycle.

This role combines system-based work with customer communication and operational support to move products efficiently back to customers. The position requires data entry accuracy and collaboration with multiple internal teams.