Medical Device Product Specialist - Remote Training

Haemonetics Corp; Oklahoma City (OK); Remote; USD 68,000 - 116,000; Full time

Benefits offered by this job

401(k) with company match

Employee stock purchase plan

Flexible time off

Paid vacation and sick time

Job summary

Haemonetics Corp. is seeking a technically proficient professional to provide support for customers in North America, addressing product, quality and regulatory questions.

You will collaborate with Quality, Regulatory, R&D, Manufacturing, NA Marketing and Sales teams to ensure successful product adoption and customer satisfaction. You will develop and deliver technical trainings, assist with customer onboarding, and share best practices with internal teams.

Qualifications

• 1–2 years of technical experience with medical devices or clinical plasma collection.
• Bachelor's degree in biomedical, electrical, or related engineering field.
• Strong presentation and communication skills.
• Willingness to travel domestically up to 50%.

Responsibilities

• Provide technical support for customers within the assigned territory, addressing product, quality and application inquiries.
• Develop and deliver technical education and product training programs for internal and external customers.
• Train internal and external customers as needed in partnership with senior team members.
• Communicate best practices and techniques of tactile execution programs to Product Applications, Marketing, and Sales teams.
• Expand technical knowledge of Haemonetics' product portfolio and competitive products.
• Support sales and marketing initiatives to promote product utilization and business objectives.
• Provide technical representation during customer meetings and presentations.
• Support product implementations and customer onboarding with cross-functional partners.
• Relay customer feedback and technical issues to internal teams.

Skills

Technical support

Medical devices

Presentation skills

Cross-functional teamwork

Travel readiness

Education

Bachelor's Degree

Biomedical Engineering

Electrical Engineering

Job description

Haemonetics Corp. is seeking a technically proficient professional to provide support for customers in North America, addressing product, quality and regulatory questions.

You will collaborate with Quality, Regulatory, R&D, Manufacturing, NA Marketing and Sales teams to ensure successful product adoption and customer satisfaction. You will develop and deliver technical trainings, assist with customer onboarding, and share best practices with internal teams.