Patient Care Connect Coordinator

Kelly; Los Angeles (CA); Hybrid; USD 28.000 - 40.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental benefits

Transit benefits

Paid holidays

Zusammenfassung

Kelly is seeking aPatient Account Coordinator in Los Angeles, CA to support patient access and care coordination for Orthopedics and other specialties. The role involves high-volume scheduling, patient registration, eligibility checks, and processing authorizations with a compassionate, patient-centered approach.

The position offers hybrid work, a 40-hour week from Monday to Friday, with compensation at $25 per hour and benefits typical of Kelly’s employment packages.

Qualifikationen

• High school diploma or equivalent required.
• 1–2+ years of healthcare scheduling, patient access, or medical front-office experience preferred.
• Experience with EMR/EHR systems preferred.
• Strong patient communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to accurate documentation.

Aufgaben

• Register patients and verify registration details and insurance information.
• Maintain accurate patient records in the EMR system.
• Verify insurance eligibility and assist with authorization requests.
• Assist patients with portal access and non-clinical inquiries.
• Schedule appointments and coordinate care across departments.
• Communicate with patients and caregivers to resolve access barriers.

Kenntnisse

Healthcare scheduling

EMR/EHR systems

Patient communication

Attention to detail

Multi-tasking

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Location: Los Angeles, CA

Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m. | Hybrid

Pay: $25 per hour

Position Summary

The Patient Account Coordinator supports patient access and care coordination for Orthopedics and other specialty services. This role manages high-volume appointment scheduling, patient registration, eligibility checks, and authorization support while serving as a key point of contact for patients and caregivers.

Working closely with providers, clinical teams, front-office staff, and other departments, the coordinator helps patients navigate the care process and supports efficient clinic operations. The ideal candidate is organized, service-oriented, comfortable using electronic health record systems, and able to communicate with compassion in a fast-paced environment.

Key Responsibilities

Patient Registration and Account Support

• Collect and verify patient demographic, insurance, and referral information for new and returning patients.
• Maintain accurate and complete patient records in the electronic medical record (EMR) system.
• Confirm insurance eligibility, coordinate authorization requests, and help identify appropriate financial assistance resources when needed.
• Respond to patient account questions and direct complex inquiries to the appropriate team.
• Use designated Care Connect functions and workflows to enter and update information accurately.

Scheduling and Care Coordination

• Schedule appointments promptly and in accordance with provider direction and patient needs.
• Coordinate consultations, laboratory services, diagnostic testing, and other appointments as needed.
• Communicate with patients, caregivers, providers, and internal or external departments to support timely care.
• Coordinate interdepartmental and inter-clinic consultation visits.
• Help resolve scheduling and access barriers, including connecting patients with translation services or financial assistance resources.

Patient Experience and Service

• Serve as a primary point of contact for patients and caregivers, taking ownership of their experience and helping them navigate the care process.
• Provide appointment information, directions, and general guidance about clinic procedures and available services.
• Assist patients with accessing and using the online patient portal.
• Provide only approved, non-clinical information about procedures, medications, and post-care instructions; refer clinical questions to the appropriate care team.
• Greet and assist patients courteously and professionally, and escort them to other departments when needed.
• Address concerns with compassion, kindness, honesty, and good judgment.

Teamwork and Clinic Operations

• Collaborate with clinical, front-office, and operations teams to support daily clinic workflows.
• Communicate openly and professionally with management and colleagues.
• Work independently while contributing to a collaborative team environment.
• Provide coverage for colleagues during absences as needed.
• Perform clerical and other related duties as assigned.

Qualifications

• High school diploma or equivalent required.
• One to two or more years of healthcare scheduling, patient access, or medical front-office experience preferred.
• Experience with EMR/EHR systems preferred.
• Strong patient communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to accurate documentation.

Preferred Qualifications

• Bilingual Spanish.
• Orthopedics or specialty-clinic experience.
• Experience in an academic medical center or USC/Keck environment.
• Familiarity with insurance verification, referrals, and authorization processes.
• Experience in a patient access center or patient navigation role.

Why Join the Team?

• Support access to care in a respected healthcare system and specialty-care environment.
• Work with a collaborative team supporting Orthopedics and other specialty services.
• Make a direct contribution to the patient experience and timely access to care.
• Build experience in healthcare operations and patient coordination.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type.

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.