Telehealth Office Coordinator & Visit Facilitator

Pod Health; New York (NY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation and holidays

Professional development

Job summary

POD Health in Brooklyn, NY seeks a Telehealth Coordinator to facilitate virtual visits, manage appointment reminders, and support provider schedules. The role requires bilingual capabilities and healthcare terminology proficiency. The position focuses on accurate documentation and smooth patient flow within HIPAA guidelines.

The role offers on-site work with opportunities for professional development and growth within an innovative healthcare technology space.

Qualifications

• 1-2 years of telehealth experience.
• Strong grasp of patient care procedures and medical terminology.
• Excellent interpersonal skills to interact with patients and healthcare professionals.
• Strong organizational skills to manage patient records and scheduling.

Responsibilities

• Initiate and coordinate virtual visits with patients and providers.
• Send appointment reminders and perform outreach to reduce no-shows.
• Support provider schedules and address gaps or connectivity issues.
• Document visit status and outcomes in EHR and scheduling platforms in HIPAA-compliant manner.
• Collaborate with providers, medical assistants, nurses, and front office staff to ensure smooth visit flow.

Skills

Telehealth experience

HIPAA knowledge

EMR familiarity

Appointment scheduling

Patient communication

Education

High School Diploma or GED

Tools

AdvancedMD

Job description

POD Health in Brooklyn, NY seeks a Telehealth Coordinator to facilitate virtual visits, manage appointment reminders, and support provider schedules. The role requires bilingual capabilities and healthcare terminology proficiency. The position focuses on accurate documentation and smooth patient flow within HIPAA guidelines.

The role offers on-site work with opportunities for professional development and growth within an innovative healthcare technology space.