Medical Assistant (Multiple Openings - Chinese, Spanish, Creole, or Hindi Preferred)

Pod Health; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Paid vacation

Company holidays

Sick leave

Floating holidays

Professional development

Mission-driven work

Job summary

POD Health in Tampa is seeking a Medical Assistant to support a team of nurses and nurse practitioners in delivering exceptional patient care. The role involves monitoring patient vital signs remotely through dashboards, documenting patient information, assisting with patient inquiries, managing medical records, and ensuring compliance with the RPM program and healthcare regulations.

Collaborate with Nurse Practitioners and administrative staff to monitor patient health metrics, ensure accurate

Qualifications

• High School Diploma or GED required.
• 1–2 years of healthcare experience.
• Strong interpersonal and organizational skills.

Responsibilities

• Collaborate with nurses and administrative staff to monitor health metrics and coordinate follow-up care.
• Address alerts on dashboards and communicate with patients as needed.
• Demonstrate empathetic phone communication with patients.
• Remind patients to take measurements and document results.
• Escalate patient calls to nurses when necessary for further assessment.
• Maintain patient medical history, vitals, and test results within the EMR.
• Handle incoming/outgoing calls and ensure adherence to care plans.
• Perform data entry in Salesforce, including closing opportunities.
• Conduct outbound calls to patients for instructions and information.
• Use AdvancedMD and CCIQ to input/manage patient data.
• Verify insurance coverage and obtain prior authorizations.
• Schedule virtual appointments with Nurse Practitioners.
• Ensure HIPAA compliance and uphold the code of conduct.

Skills

Patient care

Data entry

Telehealth support

Education

High School Diploma or GED

Tools

AdvancedMD

Salesforce

Job description

About us

At POD Health, we enhance patient outcomes by integrating technology and personalized care. Our services- Telehealth, Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Community Health Initiatives (CHI)-ensure patients receive the care they need, wherever they are.

Through our Telehealth and RPM services, we ensure that patients have real-time access to healthcare, empowering them to manage their health proactively and avoid unnecessary hospital visits. Our Chronic Care Management programs create tailored care plans for patients with chronic conditions, ensuring ongoing support between office visits. Additionally, our Community Health Initiatives focus on addressing health disparities, making care more accessible to underserved populations.

At POD Health, we strive to make healthcare personal, proactive, and accessible for all.

Schedule

Monday - Friday 9:00 AM - 5:00 PM (On-site)

Location

On-site | 15310 Amberly Dr, Tampa Palms, FL 33647

Position Summary

The Medical Assistant will play a vital role in providing support to a team of nurses and nurse practitioners in delivering exceptional patient care. The role involves monitoring patient vital signs remotely through dashboards, accurately documenting patient information, assisting with patient inquiries, managing medical records, and ensuring compliance with the RPM program and healthcare regulations.

Key Responsibilities

• Collaborate with Nurse Practitioners, Care Navigators, and administrative staff to monitor patient health metrics, ensure accurate data entry, and coordinate follow-up care. Act as a liaison between patients and care teams to ensure continuity of care across RPM and CCM services.
• Address alerts on the dashboard and promptly communicate with patients as needed.
• Demonstrate exceptional phone communication skills, conveying empathy and professionalism in all patient interactions.
• Remind patients to take required measurements and accurately document the results in patient charts.
• Escalate patient calls to nurses or nurse practitioners when necessary for further assessment and care.
• Maintain and update patient medical history, vital statistics, and test results within the Electronic Medical Record (EMR) system.
• Manage incoming and outgoing calls to patients, addressing inquiries, monitoring vital signs through RPM dashboards, and escalating cases to Nurse Practitioners when necessary. Ensure all patient interactions are documented in the EMR system and follow up with patients to encourage adherence to their care plans.
• Perform data entry tasks in Salesforce, including closing opportunities and monitoring opportunities in the system.
• Conduct outbound calls to patients, providing instructions, gathering information, and addressing concerns.
• Use EMR systems, specifically Advanced MD, and CCIQ to input and manage patient data and information.
• Verify patient insurance coverage and obtain prior authorizations as required.
• Schedule virtual patient appointments with Nurse Practitioners, coordinating with patients and the healthcare team.
• Ensure strict adherence to healthcare regulations, including HIPAA, and uphold the organization's code of conduct.

Required Qualifications

• High School Diploma or GED.
• 1-2 years of relevant experience in a healthcare setting or medical practice.
• Strong grasp of patient care procedures and medical terminology.
• Excellent interpersonal skills to effectively interact with patients and healthcare professionals.
• Strong organizational skills to manage patient records and appointment scheduling.
• Exceptional customer service skills to provide empathetic and supportive patient interactions.

Preferred Qualifications

• College Degree a huge plus.
• Bilingual in Chinese, Spanish, Creole, or Hindi is preferred.
• Medical Assistant Certification is highly preferred.
• Proficiency in using EMR systems, experience in AdvancedMD a plus.

Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Paid Vacation, Company Holidays, Sick Leave, and Floating Holidays
• Professional development opportunities
• Mission-driven work in an innovative healthcare space