Medical Coordinator

Pinehurst Resort; Pinehurst (NC); On-site; USD 32,000 - 48,000; Full time

Job summary

Pinehurst Resort in North Carolina is seeking a Direct Hire Medical Coordinator with Surgery Scheduling to manage patient access, scheduling, insurance coordination, and clinic operations.

This role supports provider productivity and patient satisfaction by verifying coverage, coordinating referrals, and ensuring accurate scheduling and documentation within a multi-specialty surgical clinic. Direct hire status reinforces standardized practices and reliable workflow.

Qualifications

• High school diploma or equivalent; associate degree or higher preferred.
• 1–2 years of experience in medical scheduling or referral coordination.
• Familiarity with insurance verification and authorization requirements.
• Proficiency with EMR systems and patient portals.
• Excellent organizational and communication skills.

Responsibilities

• Manage patient access, route clinical inquiries, and provide appointment instructions.
• Verify insurance eligibility and benefits before scheduling.
• Coordinate surgery scheduling, pre-operative documentation, and testing.
• Maintain accurate documentation and support billing compliance.
• Provide coverage for coordination duties as needed to ensure department reliability.

Skills

Medical scheduling

Insurance verification

Communication skills

HIPAA compliance

EMR proficiency

Education

High school diploma or equivalent

Associate degree or higher preferred

Job description

JOB SUMMARY

The Direct Hire Medical Coordinator with Surgery Scheduling is responsible for patient access, surgical scheduling, insurance coordination, and administrative workflow support within a multi-specialty surgical clinic. This role ensures accurate scheduling, insurance verification, and care coordination across the continuum of care to support provider productivity, regulatory compliance, and patient satisfaction.

Description

JOB SUMMARY

The Direct Hire Medical Coordinator with Surgery Scheduling is responsible for patient access, surgical scheduling, insurance coordination, and administrative workflow support within a multi-specialty surgical clinic. This role ensures accurate scheduling, insurance verification, and care coordination across the continuum of care to support provider productivity, regulatory compliance, and patient satisfaction.

As a direct hire team member, this position reinforces standardized scheduling practices, workflow consistency, and operational reliability within the department.

Responsibilities

Patient Access & Communication

• Answer incoming calls using approved scripting and route clinical inquiries per clinic policy
• Escalate urgent requests immediately and return non-urgent calls within one business day
• Register new patients and verify demographic and insurance information
• Provide appointment instructions, directions, and pre-visit preparation guidance
• Maintain accurate message documentation and communication with providers and staff

Insurance Verification & Authorization

• Verify insurance eligibility and benefits prior to scheduling
• Assess referral requirements and contracted carrier participation
• Complete pre-certifications and communicate with insurance carriers
• Coordinate with financial counselors regarding patient financial responsibility
• Ensure accurate documentation to support compliant billing practices

Surgery Scheduling & Care Coordination

• Schedule surgical procedures, diagnostic testing, and related appointments
• Ensure completion of pre-operative documentation and required authorizations
• Enter and track provider orders through completion
• Monitor pending results and notify appropriate staff of delays
• Provide coverage for the Surgical Coordinator as needed

Administrative & Operational Support

• Process incoming/outgoing faxes and maintain documentation logs
• Manage provider schedule changes and communicate updates appropriately
• Perform general administrative duties to support clinic efficiency
• Support standardized workflows and departmental performance expectations

CHARACTERISTICS

• Professional, courteous, and patient-centered
• Demonstrates strong organizational and multitasking abilities
• Maintains composure in high-volume environments
• Exercises sound judgment and discretion
• Reliable and accountable for workflow accuracy
• Committed to confidentiality and HIPAA compliance
• Proactive and solution-oriented with a team mindset

Requirements

QUALIFICATIONS

• High school diploma or equivalent; associate degree or higher preferred
• Minimum of 1–2 years of experience in medical scheduling, registration, or referral coordination preferred
• Demonstrated knowledge of insurance processes, including verification and authorization requirements.
• Proficiency in EMR systems, patient portals, and office communication tools.
• Strong organizational skills with attention to detail and accuracy
• Clear and professional verbal and written communication skills

Physical Requirements

• Sitting: Frequently
• Standing: Occasionally
• Walking: Occasionally
• Carrying/Lifting: Rarely (up to 35 pounds)
• Stooping/Kneeling: Rarely
• Other: N/A