Medical Coordinator

Supportive Living NW; Federal Way (WA); On-site; USD 52,000 - 78,000; Full time

Job summary

Supportive Living NW in Federal Way, WA is seeking a Medical Coordinator who will create and maintain client medical records, schedule and coordinate medical appointments, and work closely with management to ensure health care protocols are followed.

The role requires strong organizational skills, knowledge of healthcare regulations, and ability to train staff. You will support caregivers, verify medications, and ensure accurate documentation to support high-quality client care.

Qualifications

• High school diploma or equivalent required.
• Current HCA or NAC certification as required by state.
• CPR and First Aid certification currently active.
• Reliable vehicle with auto insurance and clean driving record.
• Completion of WAC 246-335 training as specified.

Responsibilities

• Oversee daily operations of medical services for clients.
• Ensure systems are updated to match caregivers with clients.
• Monitor compliance with healthcare regulations and policies.
• Facilitate communication between clients, caregivers, and providers.
• Assist in training and onboarding of new Medical Coordinators.
• Develop procedures for medical care to enhance service quality.
• Ensure accurate documentation and reporting of client health information.
• Verify medications from pharmacy against client lists.
• Ensure applications for client medical services are completed as needed.
• Other duties as needed.

Skills

Healthcare regulations

Organizational skills

Healthcare software

Verbal and written communication

Multitasking

Microsoft Office

Leadership

Staff training

Compassionate care

Background check compliance

Education

High school diploma or equivalent

HCA or NAC certification

CPR and First Aid certification

Reliable vehicle with auto insurance

WAC 246-335 training completion

Tools

EHR systems

Medical records software

Microsoft Office

Job description

JOB SUMMARY.The Medical Coordinators at Supportive Living NW (“SLNW” or the “Company”) are responsible for creating and maintaining client medical records, scheduling and coordinating medical appointments and collaborating closely with management to ensure that all medical protocols are adhered to while also making certain that every caregiver is well-informed about their roles and responsibilities regarding the health care of clients. The Medical Coordinator reports to the Program Director.

PRIMARY DUTIES AND RESPONSIBILITIES

• Oversee the daily operations of medical services provided to clients.
• Ensure systems are updated to ensure that properly trained caregivers are matched effectively with clients.
• Monitor and manage compliance with healthcare regulations and company policies.
• Facilitate communication between clients, caregivers, and healthcare providers.
• Assist in the training and onboarding of new Medical Coordinators
• Develop and implement procedures for medical care to enhance service quality.
• Ensure accurate documentation and reporting of client health information.
• Verify medications that come from the pharmacy for accuracy to the client’s medication list.
• Ensure applications for client medical services are completed as needed
• Other duties as needed based on the evolving business needs

REQUIRED SKILLS AND ABILITIES

• Strong understanding of healthcare regulations and best practices.
• Excellent organizational and time-management skills.
• Proficiency in healthcare software applications and electronic records.
• Excellent verbal and written communication skills
• Able to work independently and manage multiple tasks simultaneously
• Proficiency with Microsoft Office Suite and medical record software
• Proven leadership abilities with excellent communication and interpersonal skills.
• Ability to train and counsel staff effectively.
• Compassionate towards clients and caregivers, with a commitment to improving community health.
• Ability to pass a background check in compliance with WAC 246-335.

QUALIFICATIONS, EDUCATION, AND EXPERIENCE

• High school diploma or equivalent
• Previous experience in a medical office setting
• Reliable vehicle with auto insurance and a clean driving record
• Completion of required training programs as specified by WAC 246-335.
• Current certification as a Home Care Aide (HCA) or Nursing Assistant Certified (NAC) as required by state regulations.
• Current CPR and First Aid certification.